Enterprise Account Manager

Clera; Berlin; Vor Ort; EUR 69.480 - 104.221; Vollzeit

Benefits dieser Stelle

Relocation support

Zusammenfassung

Clera in Berlin is seeking an Enterprise Account Manager to own a portfolio of enterprise accounts and drive their AI transformation journeys on-site in Berlin.

You will build account plans, run executive reviews, identify expansion opportunities, and coordinate with Solutions Engineering, Product, and Sales to translate customer needs into product enhancements. Fluency in German and English is required, with relocation support available.

Qualifikationen

• 5+ years in a customer-facing enterprise role (account management or customer success).
• Fluency in German (C1+) and English is required.
• Hands-on experience building AI agents and automating workflows.
• Ability to discuss model selection, data privacy and integration architectures with technical stakeholders.
• Strong commercial acumen with SaaS expansion and renewal experience.

Aufgaben

• Own a portfolio of enterprise accounts and drive retention, adoption and expansion.
• Build structured account plans with stakeholder maps and growth opportunities.
• Lead strategic conversations: QBRs and executive business reviews with data-driven outcomes.
• Identify expansion opportunities across users, use cases, and deployment scope.
• Navigate complex stakeholder landscapes from end users to C-level executives.
• Develop AI agents and automated workflows to manage your book of business.
• Collaborate with Solutions Eng, Product, and Sales to translate needs into roadmap actions.
• Represent the voice of the customer and align with product direction.

Kenntnisse

Customer-facing enterprise experience

German (C1+)

English

AI agents & automation experience

Technical conversations on integration

SaaS expansion & renewal focus

Jobbeschreibung

About the Role

We're a seed-stage enterprise AI platform startup founded in Berlin, helping organizations securely adopt and integrate generative AI across their entire operations. Our model-agnostic platform covers AI chat, automated workflows, and custom AI agents \u2014 deployed compliantly in Europe \u2014 and is trusted by thousands of enterprises across a wide range of industries.

As a Enterprise Account Manager, you'll own a book of enterprise accounts and be the driving force behind their AI transformation journeys. You'll work at the intersection of customer success, commercial growth, and product influence — and you'll use AI agents and automation to scale your own work. This is a high-ownership, high-impact role in a small, ambitious team operating fully on-site in Berlin.

What You'll Do

• Own a portfolio of enterprise accounts and be directly accountable for retention, adoption, and expansion.

• Build structured account plans including stakeholder maps, health assessments, growth opportunities, and risk mitigation strategies.

• Run strategic customer conversations — QBRs, executive business reviews, and proactive check-ins — grounded in data and measurable outcomes.

• Identify and drive expansion opportunities across users, use cases, and deployment scope.

• Navigate complex enterprise stakeholder landscapes: find champions, manage blockers, and build multi-threaded relationships from end users to C-level.

• Build AI agents and automated workflows to manage your own book of business, systematically eliminating manual effort.

• Work cross-functionally with Solutions Engineering, Product, and Sales to translate customer needs into product improvements and action plans.

• Serve as the internal voice of the customer while aligning with the company's product direction and roadmap.

What We're Looking For

Must-haves:

• 5+ years in a customer-facing enterprise role — Account Management, Customer Success, or consultative post-sales.

• Proven track record driving adoption, renewals, and expansion in complex enterprise organizations.

• Hands-on experience building AI agents and automating workflows; comfortable using AI to replace manual work in your own day-to-day.

• Technical credibility to hold substantive conversations about model selection, data privacy, and integration architectures with technical stakeholders.

• Strong commercial acumen: you understand the levers of a SaaS business and know how to position and close expansion conversations.

• Fluency in German (C1+) and English — both are required.

• Ability to work fully on-site in Berlin (relocation support available).

Nice-to-haves:

• Background at an AI-native company, technical consulting firm, or early-stage startup.

• Founder or early-employee experience.

• Portfolio of hands-on AI agent or workflow deployments in enterprise contexts.

• Experience at firms such as BCG, SAP, Microsoft, PwC, EY, or similar tier.

Compensation & Benefits

• Salary: $80,000 – $120,000 per year (or equivalent)

• Relocation support for candidates moving to Berlin

• High ownership in a small, fast-moving team shaping how enterprises adopt AI

• Visa sponsorship: Not available

Location

This role is fully on-site in Berlin, Germany. Candidates must be available to work from the Berlin office five days a week. Remote or hybrid arrangements are not offered for this position.