E-commerce Customer Service, Part-time/Full-time

Jobtailor; Hamburg; Vor Ort; EUR 28.000 - 36.000; Vollzeit

Zusammenfassung

Sternglas is seeking a customer support specialist to assist our international clientele across email, phone, chat, and social channels. You will answer inquiries about watches, care, and selection, and help with returns, payments, and order information.

You should communicate clearly in German and English, work in a structured, team-oriented way, and thrive in a fast-paced environment while delivering friendly, solution-focused service.

Qualifikationen

• Experience in customer service, ideally from e-commerce or a call center.
• Interest in watches; retail experience in jewelry is a plus but not required – training provided.
• Structured working style and ability to stay organized under high volume of inquiries.
• Strong communication skills in writing and speaking.
• Fluent German and good English to communicate with international customers.
• Team player with a solution-focused attitude.

Aufgaben

• Respond to customer inquiries and tickets across email, phone, chat, Facebook, Instagram and WhatsApp.
• Provide solution-oriented advice related to watches, care and selection.
• Handle returns, complaints and payment issues to ensure smooth processing.
• Assist customers with payment questions and resolve discrepancies.
• Provide product and order information to inform customers about offers and their orders.

Kenntnisse

Customer service experience

Strong communication skills

Structured working style

Team spirit

Fluent German

Good English

Jobbeschreibung

• Customer support across all channels: You respond to customer inquiries and tickets through our system via email, phone, chat, Facebook, Instagram and WhatsApp.
• Solution-oriented advice: You provide assistance related to watches and support customers with questions about functionality, care and selection.
• Returns, complaints and payment issues: You handle returns and complaints and ensure smooth processing.
• For payment-related questions you assist customers and resolve discrepancies to ensure a seamless process.
• Product and order information: You inform customers about our products, current offers and their orders, thereby strengthening trust in our brand.

Requirements

• Customer service experience: You have experience in customer service, ideally from e-commerce or a call center.
• Interest in watches: Experience in retail, especially in jewelry stores, is a plus but not required - we provide comprehensive training in watch technology.
• Structured working style: You work in an organized way and keep track even under a high volume of inquiries.
• Strong communication skills: You enjoy interacting with people and communicate clearly and solution-focused - both in writing and verbally.
• Language skills: You speak fluent German and good English to communicate with our international customers and the global Sternglas community.
• Team spirit and solution orientation: You are a team player with an open, solution-focused attitude.

Core Competencies

Demonstrates strong customer service skills with a focus on solution-oriented communication and support. Proficient in managing inquiries across multiple channels while maintaining organization and attention to detail.

Highest-signal resume keywords

• Customer Service Experience
• Fluent German
• Good English
• Strong Communication Skills
• Structured Working Style

ATS Optimization Keywords

Soft Skills

• Solution Orientation
• Team Spirit

Industry Keywords

• E-Commerce
• Retail
• Jewelry
• Customer Inquiries
• Returns Management
• Payment Processing
• Product Information
• Order Information
• Customer Support
• Watch Technology