Dutch-speaking iGaming Customer Support Agent (+ Relocation Offer)

Next Job Abroad; Berlin; Hybrid; EUR 35.000 - 50.000; Vollzeit

Benefits dieser Stelle

Relocation package

Hybrid work model

Up to 40 days per year fully remote

International private health insurance

Bonus scheme

Wellbeing allowance

Office breakfasts & lunches

Social and team events throughout the year

Zusammenfassung

Next Job Abroad is looking for a Dutch-speaking professional to join their customer service team in Berlin. This role involves handling customer queries across various platforms, contributing to internal processes, and working in the fast-growing iGaming industry. The position offers a hybrid work model, relocation package, and numerous benefits including international health insurance and development programs for career growth. Seize the opportunity to advance your career in a dynamic environment!

Qualifikationen

• Fluent in Dutch (written and spoken).
• Comfortable working in both Dutch & English.
• Structured and analytical.
• Adaptable to shift work.
• Previous customer service experience required.
• Used to multitasking in a fast-paced environment.

Aufgaben

• Resolving customer queries via phone, live chat, and email.
• Managing withdrawals and payment-related questions.
• Processing KYC documentation and enhanced due diligence.
• Running security checks on accounts and transactions.
• Collaborating with payments, fraud and compliance teams.
• Analysing customer trends and improving internal processes.
• Contributing to KPIs and service level targets.

Jobbeschreibung

Looking for a way to live abroad without putting your career on pause?

• Sun 300+ days a year
• English‑speaking work environment
• A fast‑growing iGaming industry
• A social life filled with internationals who made the same move you’re considering right now

The Role

You will become a product expert in sportsbook and online casino, handling customer cases across phone, chat and email. You’ll take ownership, meaning you don’t just pass issues along. You solve them.

Your work will include

• Resolving customer queries via phone, live chat and email
• Managing withdrawals and payment‑related questions
• Processing KYC documentation and enhanced due diligence
• Running security checks on accounts and transactions
• Collaborating with payments, fraud and compliance teams
• Analysing customer trends and improving internal processes
• Contributing to KPIs and service level targets

You’ll gain real exposure to the operational backbone of an international iGaming company.

Who You Are

• Fluent in Dutch (written and spoken)
• Comfortable working in both Dutch & English
• Structured and analytical
• Adaptable to shift work
• Previous customer service experience is a requirement
• Used to multitasking in a fast‑paced environment

Benefits

Career Growth in iGaming

Malta’s iGaming industry is known for internal mobility. You’ll have access to structured development programs where you can grow into areas such as:

• Fraud & Risk
• Compliance
• Escalations
• Commercial
• Product
• Country Management

What You’ll Get

• Relocation package
• Hybrid work model
• Up to 40 days per year fully remote
• International private health insurance
• Bonus scheme
• Wellbeing allowance
• Office breakfasts & lunches
• Social and team events throughout the year

If you’re Dutch‑speaking and considering working abroad in Malta, this is a chance to:

• Live in a Mediterranean expat hub
• Work in the fast‑growing iGaming industry
• Gain operational experience in sportsbook and online casino
• Build an international career from day one

Malta isn't just a sunny escape. For many, it's where their international career begins. Take your chance!