Dutch-speaking Customer Care Agent

Jobtailor; Deutschland; Remote; EUR 32.000 - 42.000; Vollzeit

Zusammenfassung

Jobtailor in Germany seeks a Dutch-speaking customer support specialist to assist merchants via chat, email, and phone, and to own issues from first contact to resolution. You will help customers understand their accounts and navigate myPOS products, communicating clearly in Dutch.

You will advocate for customers internally, collaborating with Payments Operations and Account Verification, and explain payment flows, fees, and account status in accessible language.

Qualifikationen

• Fluent in Dutch and English, both written and spoken.
• 1–2 years of customer-facing experience.
• Experience in customer support, call centre or BPO environments is a strong foundation.
• Ability to explain financial/technical concepts in plain language.
• Calm, composed approach in busy or complex situations.
• Genuine enjoyment of helping people.
• Comfort using digital tools and systems.
• Attention to detail.
• Interest in fintech/payments or business technology.
• Experience with payment systems or POS solutions is a strong advantage.

Aufgaben

• Serve as the point of contact for Dutch-speaking merchants and business owners across chat, email, and phone.
• Take ownership of customer issues from first contact through resolution.
• Help customers understand their accounts and navigate myPOS products.
• Communicate clearly in Dutch.
• Advocate for customers internally and collaborate with specialist teams such as Payments Operations and Account Verification.
• Explain payment flows, fees, and account status in accessible language.
• Share customer feedback and recurring patterns with the wider team to improve products and customer experience.

Kenntnisse

Dutch language fluency

English proficiency

Customer-facing experience

Call centre/BPO experience

Explain technical concepts clearly

Calm under pressure

Enjoy helping people

Detail oriented

Adaptability

Interest in fintech/payments

Digital tools proficiency

Tools

POS solutions

Jobbeschreibung

• Serve as the point of contact for Dutch-speaking merchants and business owners across chat, email, and phone
• Take ownership of customer issues from first contact through resolution
• Help customers understand their accounts and navigate myPOS products
• Communicate clearly in Dutch
• Advocate for customers internally and collaborate with specialist teams such as Payments Operations and Account Verification
• Explain payment flows, fees, and account status in accessible language
• Share customer feedback and recurring patterns with the wider team to improve products and customer experience

Requirements

• Fluency in Dutch and a solid command of English, both written and spoken
• At least 1–2 years of experience in a customer-facing role
• Experience in a call centre, BPO, or customer support environment is a great foundation
• Ability to explain technical or financial concepts in plain, friendly language
• Calm, composed approach when things get busy or complicated
• Genuine enjoyment of helping people
• Comfort working with digital tools and systems
• Good eye for detail
• Interest in fintech, payments, or business technology
• Experience with payment systems or POS solutions is a strong advantage
• Adaptability in a fast-moving environment
• CV in English

Core Competencies

Fluency in Dutch and English, combined with experience in customer support, enables effective communication and problem resolution for merchants. A strong understanding of payment systems and a customer-centric approach are essential for enhancing the customer experience.

Highest-signal resume keywords

• Fluency In Dutch
• Customer Support Experience
• Payment Systems Knowledge
• Ability To Explain Technical Concepts
• Adaptability In Fast-Moving Environment

Hard Skills

• Customer Issue Resolution
• Understanding Of Payment Flows
• Experience With POS Solutions
• Digital Tools Proficiency
• Detail Orientation

Soft Skills

• Calm Under Pressure
• Genuine Enjoyment Of Helping People
• Clear Communication

Industry Keywords

• Fintech
• Payments
• Business Technology
• Call Centre Experience
• BPO Experience