Director Global IT Service Management & Transformation (w/m/d)

Freudenberg; Frankfurt; On-site; EUR 140,000 - 180,000; Full time

Benefits offered by this job

Job summary

Freudenberg is seeking a Director for Global IT Service Management & Transformation to lead the ITSM organization, design and run a holistic ITSM framework, and drive transformation across corporate IT with a focus on central provisioning, monitoring, and operation of IT services for internal customers.

The role includes managing external IT service providers, developing ITIL-based process frameworks, and overseeing IT service portfolio management within a global context.

Job description

## Director Global IT Service Management & Transformation (w/m/d)Apply: Weinheim: Full time: Posted Today: R\\_00108311**Working at Freudenberg: We will wow your world!**# Responsibilities:* Lead and Management of IT Service Management organization* Provide a holistic IT Service Management framework for Corporate IT including efficient IT service set up and IT service operations* Designing and implementing professional IT Service Management (e.g. central provisioning, monitoring and controlling of IT Services to internal customers)* Management of external IT Service providers* Development & operation of IT service process framework (ITIL based)* IT Service Portfolio Management (SPM)# Qualifications:* Degree in computer science or comparable proven job-experience* Minimum 10 years experience in IT Service Management industry (internal/external)* Experience in design and implementing ITIL process frameworks in organization and deep* understanding of IT Service Management processesnow how in Identity Management / IT Authorization Management and expertise in* Software Asset Management* Strong Leadership experience and excellent communication and stakeholder management skills* Negotiation skills / management of external providersNew Position. Moving from EagleBurgmann to FPM Service GmbH The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.Freudenberg Performance Materials Service GmbH