Desktop Support Supervisor I, Conway Campus

Horry-Georgetown Technical College; Deutschland; On-site; EUR 51,000 - 71,000; Full time

Job summary

Horry-Georgetown Technical College (HGTC) is seeking a Desktop Support Supervisor, I for the Conway Campus. The role leads the campus Desktop Support Team, delivering technical services for desktops and classroom technology, and coordinating day-to-day operations to ensure reliable end-user support.

Minimum requirements include a high school diploma (associate or bachelor’s degree may substitute) and CompTIA A+ within 12 months.

Qualifications

• High school diploma and experience in computer operations or related data processing.
• An associate's or bachelor's degree may substitute for the required work experience.
• Must obtain CompTIA A+ certification within the first 12 months of employment.

Responsibilities

• Supervise the day-to-day operations of the Conway campus Desktop Support Team, including assigning and reviewing work; monitor performance and staff development.
• Provide technical services and support for desktop devices, classroom technology and software applications across the Conway campus.

Skills

Troubleshooting

Team coordination

Communication

Education

High school diploma

Associate degree

Bachelor's degree

Tools

CompTIA A+

Job description

Horry-Georgetown Technical College (HGTC) is a two-year community/technical college that offers more than 75 associate degree, diploma, and certificate programs for students who are either seeking quick entry into the workforce or desiring to transfer to a senior institution to pursue a bachelor's degree. HGTC offers three convenient campus locations in South Carolina, including Myrtle Beach, Conway and Georgetown.

Technology Solutions Department at Horry-Georgetown Technical College is seeking candidates for a Desktop Support Supervisor, I on the Conway Campus. The supervisor will be responsible for providing technical services and support for desktop devices, classroom technology and software applications for the Conway campus. The selected candidate will also supervise the day-to-day operations of the Conway campus Desktop Support Team, including assigning and reviewing work, monitoring performance, and developing staff. The Desktop Support Supervisor will work under the general supervision of the Director of End User Technologies. While this position offers the opportunity for hybrid work, the employee is required to maintain a 37.5-hour workweek in accordance with State Technical College System requirements and must work on-site as needed to support business operations and institutional needs.

$58,854 (Minimum)- $82,416(Midpoint)

Minimum Requirements:

A high school diploma and experience in computer operations or a related data processing field.

An associate's degree or a bachelor's degree in a related field may be substituted for the required work experience.

Must obtain CompTIA A+ certification within the first 12 months of employment.

Preferred Qualifications:

Knowledge of computer operations and support activities, computer equipment, and data processing procedures. Working knowledge of personal computer hardware and software, printers, and related information technology devices. Ability to coordinate and schedule the work of others; establish and maintain effective working relationships with end customers, users, and Information Technology staff; troubleshoot problems and provide solutions; follow oral and written instructions; and communicate effectively. An active CompTIA A+ certification is required within the first 12 months of employment.