Desktop Engineer L1

Iron Systems, Inc; München; Vor Ort; EUR 42.000 - 62.000; Vollzeit

Zusammenfassung

Iron Systems, Inc in Germany is seeking a seasoned Desktop Support Engineer to join our field services team. You will provide onsite and remote support for Windows 10/11, Office 365, and hardware, manage imaging projects, and coordinate with cross-functional teams to resolve issues quickly.

The role requires 6–8 years in field services with strong problem-solving, SCCM/Intune knowledge, and the ability to work across multilingual environments in a demanding corporate setting.

Qualifikationen

• 6 to 8 years in Field Services / Onsite Support Services.
• Windows knowledge: Windows 10/11.
• Office 365 knowledge.
• Proven experience as Desktop Support/Technical Support.
• Remote troubleshooting ability with clear instructions.
• Experience in Windows Imaging Projects.
• Good networking basics and troubleshooting tools.
• Coordinate with multiple teams for quick resolutions.
• Adapt to new product support as organization evolves.
• SCCM and Intune administration; OPK tools.

Aufgaben

• Bulk refreshes (smarthands GLOPAS).
• Refresh PC support with individual user.
• Manage existing Recycle cages at Customer sites.
• Manage existing Loaner lockers at Customer sites.
• Coordinate Laptop provisioning to New starters.
• Laptop configuration for New starters.
• Assist with problems - driver updates/patching/firmware.
• Asset management.
• Coordinate asset repair and break-fix with equipment provider.
• Hardware storage at customer site.
• Couriers/packaging at on-site service.
• Communicate designated contacts at each site.
• Coordinate goods receipt with Facility Management.
• Coordinate on-site assistance from Facility Management.
• Desk setup/maintenance (In Country or FM).
• Hardware Troubleshooting (Mobile/Tablet).
• Software Troubleshooting (Mobile/Tablet).
• Issue handling.
• Coordinate Ordering with Equipment/Service Provider.
• Coordinate Returns with Equipment/Service Provider.

Kenntnisse

Desktop Support

Windows 10/11

Office 365

Remote Troubleshooting

SCCM

Intune

OPK tools

PXE

DHCP

Networking basics

Tools

SCCM

Intune

OPK tools

PXE

DHCP

Jobbeschreibung

• Technical Requirements Candidate must have 6 to 8 years in Field Services / Onsite Support Services
• PC/Mobile/Hardware Hands & Eyes Meeting Rooms & Events Support Smart Hands Collaboration & Telephony Equipment Office Moves. Hands-on Office Move Projects
• Good technical knowledge of Windows operating system (Windows 10 and 11)
• Knowledge on Microsoft Office 2016 (Office 365)
• Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
• Ability to perform remote troubleshooting and provide clear instructions
• Experience in Handling Windows Imaging Project
• Experience in software development, processes, and methods
• Good knowledge of basic networking and troubleshooting tools like nslookup, traceroute, ping, and packet capture tools etc.
• Ability to co-ordinate and interact with various teams to arrive at a quick resolution.
• Ability to organize workload for effective implementation.
• Ability to interact effectively at all levels with sensitivity to cultural diversity
• Ability to adapt new product support as organization evolves.
• Knowledge on SCCM and Intune administration
• Knowledge on mass OS deployments
• Experienced in maintaining multiple OS image and hardware models
• Experience in Microsoft's OEM Pre-installation Kit (OPK) tools
• Knowledge of PXE and DHCP functionality

Job Description

• Technical Requirements Candidate must have 6 to 8 years in Field Services / Onsite Support Services
• PC/Mobile/Hardware Hands & Eyes Meeting Rooms & Events Support Smart Hands Collaboration & Telephony Equipment Office Moves. Hands-on Office Move Projects
• Good technical knowledge of Windows operating system (Windows 10 and 11)
• Knowledge on Microsoft Office 2016 (Office 365)
• Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
• Ability to perform remote troubleshooting and provide clear instructions
• Experience in Handling Windows Imaging Project
• Experience in software development, processes, and methods
• Good knowledge of basic networking and troubleshooting tools like nslookup, traceroute, ping, and packet capture tools etc.
• Ability to co-ordinate and interact with various teams to arrive at a quick resolution.
• Ability to organize workload for effective implementation.
• Ability to interact effectively at all levels with sensitivity to cultural diversity
• Ability to adapt new product support as organization evolves.
• Knowledge on SCCM and Intune administration
• Knowledge on mass OS deployments
• Experienced in maintaining multiple OS image and hardware models
• Experience in Microsoft's OEM Pre-installation Kit (OPK) tools
• Knowledge of PXE and DHCP functionality

Soft Skills:

• Strong interpersonal skills
• Good documentation skills
• Good working knowledge of MS OFFICE (Including MS Project and Visio)
• Able to handle unforeseen situations
• Excellent problem-solving and multitasking skills
• High level of acceptance
• Can drive value and its methodology
• Proven ability to deliver improvements that deliver greater value to the customer and business through more efficient delivery and/or lower costs.
• Experience of working in an Operational environment alongside other technical and operational teams, ensuring that all parties collaborate effectively to deliver services.
• Experience in the management of multi-discipline teams in distributed locations
• Demonstrable results in a business customer facing role, with a track record of delivering

Responsibilities

• Bulk refreshes (smarthands GLOPAS)
• Refresh PC support with individual user
• Management of existing Recycle cages at Customer sites
• Management of any existing Loaner lockers at Customer sites
• Coordination for Laptop provisioning to New starters
• Laptop configuration for New starters
• Assist with Problems - driver updates/patching/firmware
• BTO requirements
• Asset management
• Coordinate Asset repair and Break-fix with equipment provider
• Hardware storage utilizing Customer's on-site storage provisions
• Couriers/packaging utilizing Customer's on-site courier/packaging service
• Communicate designated points of contact at each site from Facility Management
• Coordinate goods receipt with on-site Facility Management
• Coordination and getting on-site assistance from Facility Management
• Desk setup/maintenance (In Country or FM)
• Hardware Troubleshooting (Mobile / Tablet)
• Software Troubleshooting (Mobile / Tablet)
• Issue handling
• Coordinate Ordering with Equipment/Service Provider
• Coordinate Returns with Equipment/Service Provider