Desk Side Support engineer

Infinity Quest; Burgwedel; Vor Ort; EUR 38.000 - 52.000; Vollzeit

Zusammenfassung

A leading technology provider in Germany is seeking a dedicated IT Support Specialist responsible for installing and configuring hardware and software components, troubleshooting technical issues, and managing inventory. The ideal candidate is proficient with SCCM 2012 and O365, possesses basic network skills, and is fluent in both German and English. This role offers an opportunity to work in a collaborative environment while providing essential support to end users.

Qualifikationen

• Practitioner level knowledge in SCCM 2012 and O365.
• Proficiency in command languages for remote installations.
• Basic network skills for device management.

Aufgaben

• Install and configure hardware and software components.
• Troubleshoot hardware and software issues.
• Manage ticket/queue for error reporting.
• Repair or replace damaged hardware.
• Track shipments and coordinate with vendors.

Kenntnisse

SCCM 2012

O365

Fluent in German

Fluent in English

Troubleshooting skills

Inventory management

Basic network skills

Tools

SCCM

O365

Jobbeschreibung

Responsibilities

• Installing and configuring hardware and software components to ensure usability by end users
• Troubleshoot hardware and software issues for Windows workstations and mobility support/management
• Should have practitioner level knowledge in SCCM 2012 and O365
• Should be proficient with command languages for remotely installing and managing the applications
• Repair or replace damaged hardware like laptops/desktops/iPad
• Upgrade the entire system to enable compatible software on all computers as per client standards
• Installing and upgrading anti-virus software on the computer to ensure security standards are met as defined by client
• Perform tests and evaluations on new software and hardware for Windows
• Provide support to users and be the first point of contact for error reporting/ticket management skills
• Establish good rapport with all departments and colleagues
• Conduct daily ticket/queue management
• Manage inventory – create forecast for the upcoming months and order the hardware based on the requirements
• Shipment tracking – tracking vendor shipment tracking for the orders placed
• Basic network skills (rack and stack network devices, take power readings, network cable testing, hardware reboots, participate in power shut down/maintenance activity)
• Fluent in German and English (read, write and speaking)