Desktop Engineer L1

Iron Systems, Inc; Frankfurt (Oder); Hybrid; EUR 40,000 - 60,000; Full time

Job summary

Iron Systems, Inc. is seeking an IT support specialist to provide onsite and remote end-user support across our locations in Germany.

You will deliver PC, VDI Host, and mobile device support, assist with printing, and handle break-fix activities while ensuring service requests are documented and closed efficiently. You will work with Windows 10/11, O365, Intune/Autopilot for deployments, and assist VIP users.

Qualifications

• Expertise on Windows 10/11 administration.
• Strong MS Office/O365 troubleshooting capabilities.
• Knowledge of PC and peripheral hardware troubleshooting.
• Experience with Dell hardware.
• Knowledge of VPN related issues.
• Experience with Intune/Autopilot deployment processes.
• Proficiency with OneDrive and O365 migration basics.
• Basic networking and server administration knowledge.
• Excellent communication in English and German.

Responsibilities

• Provide onsite and remote end-user support.
• Handle PC, VDI Host, and mobile device support.
• Troubleshoot printing and scanning devices.
• Manage hardware/software break-fix activities.
• Assist deployments using Autopilot/Intune for Windows devices.
• Support VIP users and provide meeting-room tech support.

Skills

Windows Admin

MS Office/O365

Printer/Scanner

Dell hardware

VPN troubleshooting

Intune/Autopilot

OneDrive

Network basics

German-English bilingual

Server administration basics

Tools

Intune

Autopilot

VDI/Remote support

SCCM

OneDrive for Business

Printer management tools

Job description

Key Responsibilities

• Provide onsite and remote support to end users across assigned locations.
• Deliver PC, VDI Host (user-facing), and Mobile Device Support in line with defined service requirements.
• Provide Printing Service Support and troubleshoot print and scanning device issues.
• Manage break-fix activities for hardware and software incidents.
• Perform device swaps and IMAC (Install, Move, Add, and Change) activities for PCs, laptops, and peripherals.
• Support desktop applications and local software installations when remote deployment is unsuccessful.
• Facilitate new technology implementations, including device setup, configuration, and user training.
• Support VIP users and provide dedicated meeting-room technology support.
• Assist in IT asset management, inventory control, and asset return processes.
• Coordinate the loan and tracking of IT equipment and accessories.
• Support business events and end-user workplace technology requirements.
• Provide hands-and-feet support for network and server teams under SME/SOP guidance.
• Install, inspect, test, and troubleshoot wiring, cables, and connectivity issues as required.
• Document service activities, maintain accurate records, and complete all administrative tasks associated with assigned tickets.
• Ensure timely acceptance, execution, and closure of service requests with appropriate status updates and sign-offs.
• Promote user awareness by sharing IT best practices, tips, and troubleshooting guidance.
• Maintain, upgrade, and replace hardware and software systems as required.

Requirements & Skills

• Expertise on windows 10/11 administration.
• Good troubleshooting skills on MS Office, O365, Internet Explorer and other Operating system related issues.
• Knowledge of PC and peripheral Hardware troubleshooting (including print & scanning devices).
• Hands on Experience on MS Office upgrades / deployments.
• Working knowledge on Dell laptops/Desktops hardware issues.
• Troubleshooting Office issues.
• Knowledge in troubleshooting VPN related issues.
• Mobile Device Management support.
• Experience on Windows Imaging process using deployment method( Autopilot, Intune , customization )
• Experience in Data Migration tools and O365 One drive.
• Knowledge on one drive.
• Basic knowledge of Network and Server Administration.
• Good communication skills.
• Verbal and written proficiency in Native + English language.

Good-to-Have Skills

• SCCM Knowledge ( Basic L1 )
• Experience on Office 2016 upgrades / Deployments ( Limited to Windows Installer (MSI), security and Non security updates )
• Microsoft windows 10/11 Certification.
• MAC iOS Knowledge

Additional Requirements

• EUC L1 side experience; Windows 10/11, MS Teams.
• Conversational German; site-visit staff bilingual (DE + EN).
• Plant, refinery or chemical-park experience.
• Own laptop, console/patch cables, tools, licensed antivirus.
• Registered workers with valid work authorization.