Deskside Technician I

Stefanini EMEA; Leverkusen; Vor Ort; EUR 40.000 - 52.000; Vollzeit

Benefits dieser Stelle

Unbefristeter Arbeitsvertrag

Urlaubs- und Weihnachtsgeld

30 Tage Urlaub

Geregelte Arbeitszeiten

Feedbacksgespräche

Onboarding

Weiterbildungsmöglichkeiten

Globales Familienunternehmen

Zusammenfassung

Stefanini EMEA sucht eine engagierte IT-Support-Fachkraft zur Bereitstellung erstklassiger Benutzerberatung in einem schnelllebigen Umfeld. Sie betreuen Endnutzer vor Ort, installieren Hardware, testen Systemänderungen und unterstützen bei neuen Geräten.

Sie arbeiten eng mit Teammitgliedern und Fachanwendern zusammen, verfügen über Deutsch und Englisch in Wort und Schrift, und bringen 2–3 Jahre Erfahrung in einer ICT-Umgebung mit.

Qualifikationen

• 2–3 Jahre Erfahrung in einer technischen ICT-Umgebung.
• Allgemeines End-User-Wachstumsknowhow.
• End-User-Workspace-Plattformen, AD, SCCM, Office 365.

Aufgaben

• Face-to-Face IT-Support von Benutzern.
• Hardware-Installation, -Bewegung und De-Installation.
• Problemerkennung bei PCs, Laptops, Druckern, Scannern.
• Tests von System- und Anwendungsänderungen; Skriptvorbereitung in Windows 10/Office 365.
• Kleines Projektmanagement bei Hardware/Software-Installationen.
• Software-, Patch- und Update-Installationen mit SCCM.

Kenntnisse

German (fluent)

English (fluent)

Customer service

Planning and organizing

Problem solving

Team collaboration

Flexibility

Tools

SCCM

Active Directory

Office 365

ITSM tools

Jobbeschreibung

Job Description

Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support.

This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service.

We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services.

In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work.

Job responsibilities

• Face to Face IT support of users.
• Hardware installation, movement and de-installation.
• Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.).
• System and application changes testing, scripts preparation in MS Windows 10 and MS Office 365 environment.
• Small project management related with new hardware or software installation.
• Software, patches and updates installation using MS SCCM.

Requirements

• 2-3 years of experience in a technical ICT environment, preferably in a Manufactory based organization.
• General End User technology knowledge.
• End User Workspace platforms (discovery, asset management, client management).
• End User Microsoft platforms (Active Directory, Office, SCCM).
• ITSM Tool Set (Ticket Management Software) preferred.
• A strong enthusiasm for artificial intelligence is very nice to have, with a desire to explore and utilize our internal SAI Library tool in excelling in your role.
• Soft skills: Planning and organizing; Attention to details; Problem solving; Analysis; Flexibility; Customer sensitivity: Technical writing skills.
• Driving license;
• Excellent German and English, Written and Spoken.

What we offer

• Einen unbefristeten Arbeitsvertrag;
• Ein attraktives Gehalt mit Urlaubs- und Weihnachtsgeld ;
• 30 Tage Jahresurlaub ;
• Geregelte Arbeitszeiten mit Vertrauensarbeitszeit ;
• Feedbackgespräche ;
• Individuelles onboarding ;
• Interne Weiterbildungsmöglichkeiten ;
• Eine spannende Tätigkeit in einem global tätigen Familienunternehmen.

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About Us

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.

We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.

Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.

Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.

We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.

More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.

If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.