IT Support Specialist (f/m/d)

United States Digital Space LLC; Berlin; Vor Ort; EUR 50.000 - 65.000; Vollzeit

Benefits dieser Stelle

Hybrid work option (Berlin)

Annual learning budget

Impact Day CSR initiative

Employee referral bonuses

International team (40+ nationalities)

Urban Sports discount

Employee assistance program

Zusammenfassung

United States Digital Space LLC is seeking an IT Support Specialist in Berlin to bolster our internal IT ecosystem. You will handle onboarding/offboarding, hardware lifecycles, and licensing through MDM, while automating routine tasks with Bash/Python and supporting Google Workspace and Atlassian tools.

The role requires strong English and German, hands-on macOS/Windows administration, and a willingness to work on-site or hybrid in Berlin.

Qualifikationen

• Solid administrator-level experience with macOS and Windows.
• Automation skills with Bash and/or Python to streamline tasks.
• Strong networking concepts and hardware diagnostics knowledge.
• Hands-on experience with Google Workspace, Atlassian tools, and enterprise MDM (Jamf/Intune).
• Excellent written and spoken English and German; user-centric problem solving.
• Based in Berlin and able to work on-site or hybrid.

Aufgaben

• Own onboarding and offboarding processes for employees globally.
• Manage hardware lifecycle (macOS/Windows laptops, mobiles) and optimize licenses via MDM.
• Identify bottlenecks and implement automation scripts for daily workflows.
• Become internal Atlassian admin expert (Jira, Confluence) and key enterprise systems.

Kenntnisse

macOS admin

Windows admin

Bash scripting

Python scripting

Networking basics

Hardware diagnostics

Google Workspace

Atlassian admin

MDM (Jamf/Intune)

German language

English language

Berlin-based/on-site

Tools

Google Workspace

Jira

Confluence

Jamf

Intune

Jobbeschreibung

the company is a Berlin-based company with a strong international customer base, and we’re looking to rapidly scale our reach within the digital commerce landscape. Do you have a natural and deep interest in tech and a talent for clear communication? Do you share our passion for solving complex technical problems—whether hardware or software? Join our team as an IT Support Specialist and help us build and maintain the secure, efficient internal IT ecosystem that powers our global team!

TasksIn your first 3 months you will:

• Gain a deep understanding of the company's internal end-user IT infrastructure, toolings, and standard operating processes.
• Help establish and maintain up-to-date documentation across our internal IT knowledge bases.
• Independently triage, manage, and resolve tier-1 and tier-2 IT support requests via our ticketing system.
• Assist with day-to-day identity and access management across key productivity suites.

In your first 6 months and beyond you will:

• Own technical onboarding and offboarding processes for employees globally, ensuring seamless access and account security.
• Manage our hardware lifecycle (macOS/Windows laptops, mobile devices) and optimize software license allocations via MDM tools.
• Identify manual bottlenecks in internal processes and implement scripting solutions to automate daily workflows.
• Become an internal subject-matter expert on Atlassian administration (Jira, Confluence) and key enterprise systems.

Requirements

• Solid administrator-level experience with both macOS and Windows operating systems.
• Practical experience using Bash, Python or other languages to automate routine tasks and manage systems.
• Strong operational knowledge of core networking concepts and computer hardware diagnostics.
• Hands-on experience administering business suites like Google Workspace, Atlassian products, and Enterprise MDM solutions (e.g., Jamf, Microsoft Intune).
• Excellent written and spoken English and German skills, paired with a structured, user-centric problem-solving attitude.
• Based in Berlin (willing to work on-site/hybrid according to team needs).

Benefits

• The option to work in a hybrid way and flexibly, because we know outstanding talent knows best how and where to work - please note that this is a Berlin based role
• Ongoing internal and external training, plus a yearly learning budget to help you continuously grow professionally and further your career with the company
• Opportunities for engaging in our Corporate Social Responsibility initiatives, plus one paid Impact Day per year dedicated to voluntary work
• Employee referral bonuses: we know that talent attracts talent, and we encourage you to refer people you know to join our team
• The opportunity to take ownership and responsibility, impacting the company’s growth in an international environment with 40+ nationalities
• Discounted Urban Sports membership
• Employee Assistance Program

the company values diversity. We celebrate our differences and strive to learn from each other with the firm conviction that diversity drives innovation. Our commitment to equal opportunities begins at the hiring process and extends to our whole working culture. We pledge to social and environmental initiatives that support a sustainable environment. Everyone has a unique contribution to make and all are welcome.

The compensation for this role corresponds to the IC2 level within our organisation.