Delivery Solutions Manager (all genders)

Zalando GmbH; Berlin; On-site; EUR 85,000 - 115,000; Full time

Benefits offered by this job

27 days holiday a year

Volunteer days

Employee shares programme

Fashion/beauty product discounts

Relocation assistance available

Family services and counselling

Health and wellbeing options

Mental health support and coaching

Development training and peer reviews

Job summary

Zalando GmbH in Berlin seeks a Delivery Solutions Manager to shape customer delivery and returns experience while controlling costs. You will lead delivery/returns flows, drive KPI improvements, and collaborate with CEP providers to introduce new service propositions and carrier products.

The role requires logistics expertise, 3+ years in a similar capacity, strong English and data-driven skills, plus proficiency in Excel/Sheets and exposure to MicroStrategy.

Qualifications

• University degree or apprenticeship with a focus on Transport and/or Supply Chain.
• 3+ years of logistics experience in logistics, transport, carrier or service provider management and e-commerce.
• Excellent English communication; knowledge of another EU language is a plus and stakeholder interaction ability.
• Strong logic, self-learning drive and passion for data with fast, accurate information delivery.
• Proficiency in Excel/Sheets and initial exposure to MicroStrategy.

Responsibilities

• Managing the delivery and return flows to our customers and related performance.
• Improving customer satisfaction on deliveries and returns through KPI management.
• Designing and implementing best delivery/returns experiences via new service propositions and carrier products.
• Managing relationships with external CEP service providers.
• Reporting and driving ongoing performance improvements of carriers.

Skills

Communication skills

Data-driven mindset

Stakeholder collaboration

Self-learning

Analytical thinking

Education

University degree or apprenticeship in Transport / Supply Chain

Tools

Excel

Google Sheets

MicroStrategy

Job description

Our Team is looking after the best possible delivery & return processes & experience of your Zalando shipment. This is an exciting time to join us as Delivery Solutions Manager (all genders) to keep shaping customer experience and increasing delivery speed while keeping costs within budget. You’re part of a high-performing team, creating new and innovative ways to directly impact customer experience and Supply Chain processes. We’re constantly reinventing our products, our services and ourselves. It is a great place to develop and showcase both operational and strategic skills. You will be in touch with other teams and departments such as Linehaul, Customer Service, Warehousing, Tech amongst others.

INCLUSIVE BY DESIGN

At Zalando, our vision is to be inclusive by design. And this vision starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit.

We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need, so we can best support you throughout the hiring process.

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

• Managing the delivery and return flows to our customers and the related performance
• Improving customer satisfaction on deliveries and returns through the management of the related KPI
• Designing, planning, and implementing the best possible delivery and returns experience for our customers by implementing new service propositions and carrier/delivery products
• Managing the relationship with the external stakeholders – CEP Service Providers
• Reporting and improving the ongoing performance of the carriers
• You have a University Degree or apprenticeship with a focus on Transport and/or Supply Chain,
• You have logistics and previous relevant experience in a similar role within logistics, transport, carrier or service provider management, and e-commerce for a minimum 3 years.
• You have great communication skills in English, an additional EU language is a plus. Ability to interact with various stakeholders at different levels to foster close collaboration.
• You bring a strong affinity to logic, you don’t shy away from self-learning, and have a passion for data. You are capable of providing fast and accurate information
• You have good Excel and/or GSheet Skills and first touch points with Microstrategy are key.

OUR OFFER

Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

• 27 days of holiday a year to start for full-time employees (+1 day for every calendar year up to 30 days)
• 2 paid volunteering days a year
• Employee shares programme
• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
• Relocation assistance available (subject to prior agreement)
• Family services, including counselling and support
• Health and wellbeing options (including Wellhub, formerly Gympass)
• Mental health support and coaching available
• Drive your development through our training platform and biannual peer-to-peer review