Senior Manager Service Provider Operations (all genders) 3PL Return Centres

Zalando GmbH; Berlin; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

27 days holiday

Discounts on fashion and beauty

Family support

Company pension

Employee shares programme

Wellbeing options

Mental health support

Training platform

Volunteer days

Relocation assistance

Job summary

Zalando GmbH is seeking a Senior Manager Service Provider Operations to oversee 3PL return centres across Europe. You will ensure service levels, drive improvements for Zalando customers, and own KPI and SLA governance with fulfillment partners.

The role requires a university degree in economics/industrial engineering or similar, 5+ years in contract logistics, strong MS Office skills, English and German fluency, and willingness to travel.

Qualifications

• 5+ years of experience in contract logistics or management of service providers.
• University degree in economics, industrial engineering, supply chain management or a comparable degree.
• Strong MS Office skills, especially Excel and Google tools.
• Excellent English and German; willingness to travel within Europe.

Responsibilities

• Represent Zalando to fulfillment partners and steer 3PL locations across Europe.
• Strategically manage 3PLs to ensure output quality and meet targets and standards.
• Own operational and commercial KPIs, SLAs, and partner agreements.
• Lead interdepartmental projects and ensure implementation at warehouses.
• Be the main contact for internal stakeholders on RC topics.

Skills

Analytical thinking

Solution oriented

English & German

Willingness to travel

Education

Economics / Industrial Engineering / Supply Chain Management degree or comparable

Tools

Excel

Google Tools

Job description

As Senior Manager Service Provider Operations (all genders) you are the main contact person for multiple 3PL return centres. You will ensure that the agreed service levels are met and you will constantly look for ways to provide our customers with an even better Zalando experience.

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

• You will represent Zalando to our fulfillment partners and be responsible for the operational steering of 3PL locations throughout Europe.
• You will strategically manage and support our 3PLs to focus on excellent quality of outputs and challenge outputs against targets and standards, while clarifying objectives and defining milestones.
• You will take ownership of all operational and commercial key figures and agreements with our partners (KPIs, SLAs, Social Standards, HSSE etc.).
• You will lead and support interdepartmental projects, e.g. in the context of CIP's, and control the implementation at the warehouses.
• You will be the main contact point for internal stakeholders regarding all RC related topics.
• A university degree in economics, industrial engineering, supply chain management or a comparable degree
• Deep understanding of logistics processes with 5 years of experience in contract logistics and/or the management of service providers
• Excellent knowledge of MS Office software, in particular Excel and Google tools
• Analytical thinking, a solution-oriented approach and goal-oriented communication in English and German, additional languages are a plus
• Willingness to travel to the locations of our fulfillment partners in Europe

OUR OFFER

Zalando provides a range of benefits, here’s an overview of what you can expect.

• 27 days of holiday a year to start for full-time employees (+1 day for every calendar year up to 30 days)
• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
• Family support, including counselling and dedicated services for parents and carers
• Company pension scheme
• Employee shares programme
• Health and wellbeing options, including Wellhub
• Mental health support and coaching
• Development through our training platform and biannual peer-to-peer review
• 2 paid volunteering days a year
• Relocation assistance (subject to prior agreement)

INCLUSIVE BY DESIGN

If you think you have what it takes, we encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles!

At Zalando, our vision is to be the leading European technology platform for fashion and lifestyle – one that thrives on diversity and is truly inclusive by design. We believe that diverse teams fuel innovation and creativity, and we actively seek out talent from all backgrounds.

We actively seek to reduce bias in our hiring and employment processes, focusing on your qualifications, skills, and contributions. To support this, we kindly ask that you refrain from including personal details such as your photo, age, or marital status in your CV, ensuring a fair and equitable evaluation based solely on your abilities and potential.

We are committed to providing an exceptional and accessible candidate experience for everyone. If you require any accommodations to support you throughout the hiring process, please let us know – we are here to assist you.

About Zalando

Founded in Berlin in 2008, Zalando is the leading European technology platform for fashion and lifestyle. Connecting 62 million active customers with more than 7,000 brands across 29 markets, our operations are built on a unique AI-powered data and infrastructure platform. For our customers, our multi-app approach - comprising Zalando, ABOUT YOU, and Lounge by Zalando - delivers an inspiring, highly personalized shopping experience, serving different customers with different needs. For our partners, we are building the operating system for e-commerce. Through ZEOS, Tradebyte, and SCAYLE, we open our logistics, software, and service capabilities to brands and retailers, enabling them to seamlessly scale their businesses across borders.