Senior Manager Service Provider Operations (all genders) 3PL Return Centres

Zalando SE; Berlin; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

27 days of holiday per year (+1 until

40% off fashion and beauty products

Family support and counselling

Company pension scheme

Employee shares programme

Health and wellbeing options

Mental health support and coaching

Training platform and biannual peer-to

2 paid volunteering days per year

Relocation assistance

Job summary

Zalando SE is seeking a Senior Manager Service Provider Operations to lead and coordinate 3PL return centre operations across Europe. You will be the main external and internal contact for RCs, ensuring service levels and continuous improvement to deliver an outstanding Zalando experience.

You will drive operational and KPI governance, support partner relationships, and coordinate with internal teams on projects to optimize warehouse performance and outputs.

Qualifications

• University degree in economics, industrial engineering, supply chain management or a comparable degree.
• Strong MS Office knowledge, especially Excel and Google tools.
• Analytical thinking with a solution-oriented, goal-focused communication in English and German.

Responsibilities

• Represent Zalando to fulfillment partners and steer 3PL locations across Europe.
• Strategically manage and support 3PLs to focus on output quality and meet targets and standards.
• Own operational and commercial KPIs, SLAs, social standards, HSSE with partners.
• Lead interdepartmental projects (e.g., CIP) and drive implementation at warehouses.
• Be the main contact for internal stakeholders on RC-related topics.

Skills

MS Office Excel

Google tools

Analytical thinking

English & German communication

Travel willingness

Education

University degree in economics, industrial engineering, supply chain management or comparable

Job description

As Senior Manager Service Provider Operations (all genders) you are the main contact person for multiple 3PL return centres. You will ensure that the agreed service levels are met and you will constantly look for ways to provide our customers with an even better Zalando experience.

WHAT WE'D LOVE YOU TO DO (AND LOVE DOING)

• You will represent Zalando to our fulfillment partners and be responsible for the operational steering of 3PL locations throughout Europe.
• You will strategically manage and support our 3PLs to focus on excellent quality of outputs and challenge outputs against targets and standards, while clarifying objectives and defining milestones.
• You will take ownership of all operational and commercial key figures and agreements with our partners (KPIs, SLAs, Social Standards, HSSE etc.).
• You will lead and support interdepartmental projects, e.g. in the context of CIP's, and control the implementation at the warehouses.
• You will be the main contact point for internal stakeholders regarding all RC related topics.

WE'D LOVE TO MEET YOU IF

• A university degree in economics, industrial engineering, supply chain management or a comparable degree
• Deep understanding of logistics processes with 5 years of experience in contract logistics and/or the management of service providers
• Excellent knowledge of MS Office software, in particular Excel and Google tools
• Analytical thinking, a solution-oriented approach and goal-oriented communication in English and German, additional languages are a plus
• Willingness to travel to the locations of our fulfillment partners in Europe

OUR OFFER

• 27 days of holiday a year to start for full-time employees (+1 day for every calendar year up to 30 days)
• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
• Family support, including counselling and dedicated services for parents and carers
• Company pension scheme
• Employee shares programme
• Health and wellbeing options, including Wellhub
• Mental health support and coaching
• Development through our training platform and biannual peer-to-peer review
• 2 paid volunteering days a year
• Relocation assistance (subject to prior agreement)

At Zalando, our vision is to be the leading European technology platform for fashion and lifestyle - one that thrives on diversity and is truly inclusive by design.

We believe that diverse teams fuel innovation and creativity, and we actively seek out talent from all backgrounds.

We actively seek to reduce bias in our hiring and employment processes, focusing on your qualifications, skills, and contributions.

To support this, we kindly ask that you refrain from including personal details such as your photo, age, or marital status in your CV, ensuring a fair and equitable evaluation based solely on your abilities and potential.

We are committed to providing an exceptional and accessible candidate experience for everyone.

If you require any accommodations to support you throughout the hiring process, please let us know - we are here to assist you.

Discover more about our commitment to creating a diverse and inclusive workplace: https://jobs.zalando.com/en/our-culture/diversity-and-inclusion

It's the perfect time to join Zalando on our journey, from being a pioneer in the world of e-commerce, to the Starting Point for Fashion in Europe.

We connect customers, brands, and partners across 25 markets.

Help us drive digital and sustainable solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to 50 million active customers through a team of diverse skill-sets, cultural backgrounds, and interests.

Our values do.More - our sustainability strategy

Follow us on Instagram: instagram.com/insidezalando