Delivery Service Partner Manager

iMile Delivery; München; Vor Ort; EUR 52.000 - 78.000; Vollzeit

Zusammenfassung

iMile Delivery is seeking a dynamic professional to lead the integration of partners into its delivery network in Germany, with a focus on onboarding, training, and ongoing support. You will monitor KPIs, liaise with internal operations, and drive regional growth by expanding coverage and improving efficiency and service levels.

The role emphasizes building strong partnerships, contract negotiation, and ongoing collaboration with courier partners to ensure high-quality last-mile delivery across

Qualifikationen

• Experience in integrating partners into delivery networks and onboarding them.
• Ability to monitor KPIs and drive performance improvements in delivery.
• Strong network of parcel delivery fleets or courier partners is advantageous.
• Experience with depot or partner management for courier companies.

Aufgaben

• Lead partner integration and onboarding in Leipzig, including training and ongoing support.
• Act as liaison between partners and internal operations to resolve issues and improve delivery service levels.
• Drive regional growth by expanding coverage and enhancing operational efficiency and customer service.

Kenntnisse

Partner management

KPI tracking

Training & onboarding

Liaison with operations

Contract negotiation

Network expansion

Jobbeschreibung

iMile is a leading logistics provider, specializing in smart solutions for e-commerce businesses across the Europe and Latin America. Headquarters are based in Dubai. operating in over 30 countries worldwide. With strong expertise in cross-border e-commerce, iMile provides reliable, flexible, and technology-driven solutions.

Key requirements:

• Lead the integration of partners into the delivery network, providing training and ongoing support. Monitor key performance indicators (KPIs) to ensure performance.
• Act as the liaison between partners and internal operations teams, identifying issues, resolving operational challenges, and continuously improving delivery efficiency and service levels.
• Drive regional growth by expanding delivery coverage, enhancing operational efficiency, and elevating customer service quality across assigned areas.
• Take ownership of performance targets, ensuring KPIs are consistently met or exceeded Qualifications

Main responsibilities:

• Leverage existing resources and extensive experience in delivery service partnerships to support the selection and contracting of partners in Leipzig. A strong, existing network of parcel delivery fleets and companies is essential.
• (Optional) Provide expertise in building courier and last-mile delivery networks.
• Previous experience with DPD, Hermes, Amazon DSP, GLS or other courier companies in depot management or delivery partner management.
• Already has a shortlist of potential partners and an active network.
• Skilled in expanding and negotiating contracts with delivery service partners.
• Trusted by partners and able to build long-term cooperation.
• Capable of providing strategic suggestions to our business plan and onboarding the right partners accordingly.
• Responsible and detail-oriented, with a strong sense of accountability.