Delivery Experience Manager (All Genders)

zooplus; München; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

20% discount in the zooplus shop

Internal and external training

Team events

28 vacation days

Corporate rates at a local gym

Company mobile phone for work and personal use

Zusammenfassung

A leading online pet platform in Munich is seeking a Delivery Experience Manager to oversee and improve delivery service quality. The ideal candidate will manage relationships with Delivery Service Providers, develop long-term strategies, and coordinate with teams to enhance customer satisfaction. An appropriate degree and sound experience in logistics are required along with strong analytical and problem-solving skills.

Qualifikationen

• Sound experience in customer-oriented logistics services.
• Demonstrated ability to manage projects and identify customer requirements.
• Excellent problem-solving skills with a result-oriented approach.

Aufgaben

• Oversee and improve delivery service quality and customer experience.
• Manage relationships with Delivery Service Providers (DSPs).
• Develop long-term country strategies for customer satisfaction.
• Monitor customer satisfaction trends and prioritize accordingly.
• Coordinate with cross-functional teams for improvement projects.

Kenntnisse

Customer-oriented logistics

Project management

Analytical competence

IT skills (MS Excel)

Logistics knowledge

Problem-solving skills

Fluent English

Business proficiency in German or French

Ausbildung

Graduate degree or equivalent

Jobbeschreibung

Delivery Experience Manager (All Genders)

Join to apply for the Delivery Experience Manager (All Genders) role at zooplus

More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.

We're on a mission to create joy for pets and their parents, driven by our core values of Care, Courage, Openness, and Simplicity. At the heart of everything we do, they inspire us to grow, raise the bar for our customers and fuel a pet-first business.

Job Description

• Oversee and improve the delivery service quality and customer experience, acting as an advocate for our customers.
• Manage relationships with Delivery Service Providers (DSPs), including contract management and strategic communication.
• Develop and implement long-term country strategies and annual roadmaps to achieve best-in-class customer satisfaction.
• Monitor customer satisfaction trends and set priorities accordingly.
• Coordinate with cross-functional teams to drive continuous improvement projects in the delivery experience.
• Scout for market innovations to drive superior and cost-effective delivery solutions.
• Lead as an expert for relevant tools and processes within the Delivery Experience team.
• Align closely with the sales team to advance customer experience in local markets.

Qualifications

• Graduate degree or equivalent with sound experience in customer-oriented logistics services
• Demonstrated ability to manage projects and identify customer requirements
• High analytical competence and advanced IT skills, including MS Excel
• Profound knowledge of Last Mile market and logistics
• Excellent problem-solving skills with a result-oriented approach
• Fluent English communication skills; additional European language is a plus
• Business proficiency in German or French
• Willingness to travel

Our benefits

🐾 20% discount in our zooplus shop

📖 Internal and external training

🎈 Team events

✈️ 28 vacation days and days off on 24th and 31st of December

🏋️ Corporate rates at a local gym chain (Body & Soul)

📱 Company mobile phone for work and personal use

zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.