Delivery Partner Manager (DPM), MEU Delivery Partner Management

Amazon; Deutschland; Vor Ort; EUR 90.000 - 120.000; Vollzeit

Zusammenfassung

Amazon Deutschland N11 Transport GmbH is seeking a Delivery Partner Manager to oversee DSP relationships across MEU regions. You will guide DSP owners through onboarding, ramp-up and peak periods, ensuring safety, compliance and high performance.

The role requires regular travel, on-site work at sites in Germany, and fluency in German and English to coordinate with cross-functional teams.

Qualifikationen

• Bachelor's or Master's degree required.
• Experience in program management, logistics and operations.
• Experience managing third party vendors and contingent workforce.
• Strong data interpretation for business decisions.
• Fluent in German and English, written and spoken.

Aufgaben

• Oversee partner relationships with DSPs and ensure safety compliance.
• Guide owners to scale business and manage operational issues.
• Support onboarding and launch of new DSPs for net-new launches.
• Drive safe, compliant and high-performing DSP operations.
• Identify workflow inefficiencies and implement improvements at network level.
• Strengthen Amazon-DSP relations and sentiment.
• Align communication with DSP owners post-collaboration with OTR.
• Represent DSPs within AMZL and promote upskilling of tools.
• Deep-dive into customer metric opportunities and improve driver standards.

Kenntnisse

Program management

Logistics

Operations

Supply chain

Vendor management

Contingent workforce

Data analysis

German language

English language

Ausbildung

Bachelor's degree

Master's degree

Jobbeschreibung

Description

Our last-mile delivery partners are crucial to our service, and we work closely with them to make sure deliveries large and small get to where they need to be.

Key job responsibilities

• Safety: Partnering with Safety and Regional Managers to ensure business safety compliance.
• Performance: Guiding owners as they scale their business and manage operational issues, ensuring they have resources in place to effectively ramp-up operations and prepare for peak period.
• Performance: Supporting owners as they onboard to the program and prepare to launch (this will be on the basis of a net new launch only).
• Performance: Helping business owners to run compliant, safe and high performing companies (SLS metric deep dive).
• Identifying workflow inefficiencies and working to formulate and implement operational improvements at the network level and to improve the individual DSP owner experience.
• Developing the relationship between Amazon and our DSP partners (DSP sentiment improvements).
• Communication alignment to DSP business owners following close collaboration with OTR partners.
• Be the voice of the DSP within and represent them within the AMZL business.
• Guide and ensure effective upskilling and utilization of tools.
• Deep dive to identify customer metric improvement opportunities.
• Champion the consistent application of Last Mile processes within Delivery Stations – challenge UTR processes that impact OTR.
• Improve driver standards to protect brand image.

A day in the life

You’ll be based at one of our sites. Being on site allows you to stay close to every part of the delivery process and means you have visibility of everything to guide our logistics partners. You’ll look after all elements of our partner relationships, from getting the contracts in place to keeping track of performance.

This role requires regular travel (minimum once per week) across your portfolio of delivery stations, primarily by train and rental car, with all travel expenses fully reimbursed.

About The Team

We belong to the international DSP Team and as Delivery Partner Managers own the relationship with our Delivery Service Providers in MEU (DE/AT/NL).

Basic Qualifications

• Bachelor's degree, or Master's degree
• Experience in program management, logistics, operations, supply chain, transportation, or equivalent
• Experience working with and managing third party vendors
• Experience managing contingent workforce in a business with peak season
• Experience in data analysis and extracting insights to make data-backed business decisions
• Speak, write, and read fluently in German
• Speak, write, and read fluently in English

Preferred Qualifications

• Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams

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m/w/d

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Company

Amazon Deutschland N11 Transport GmbH