Data Specialist I

Jobtailor; Deutschland; Remote; EUR 56.000 - 78.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a seasoned Technical Support Specialist to onboard, maintain, and ensure accuracy of client inventory, and to resolve complex data issues using Salesforce Service Cloud, DQL, and APIs. You will troubleshoot inventory data syndication, perform data exports/imports, and mentor new hires.

You'll bring 4+ years in technical support, a CS degree or equiv, DealerOn experience, and strong communication skills. This role requires US residency and rigorous data integrity discipline.

Qualifikationen

• Bachelor’s degree in computer science or equivalent.
• Experience in a technical contact center environment.
• Proficiency with Salesforce Service Cloud and data management tools.
• Strong knowledge of SQL and data integrity practices.

Aufgaben

• Onboard, maintain, and ensure accuracy of client inventory.
• Complete assigned Salesforce cases and provide tier-1 support.
• Analyze data using core systems and DQL for data integrity.
• Configure and troubleshoot inventory data via FTP and APIs.
• Generate data exports/imports and mentor new staff.

Kenntnisse

Technical Support

Data Analysis

Inventory Management

SQL

Salesforce Service Cloud

DQL

HTML/CSS

APIs

FTP

CMS

JIRA

Slack

Microsoft Office

Ausbildung

Bachelor’s Degree in Computer Science

Technical Project Management Certification

Tools

Salesforce

MS Office Suite

Content Management Systems

Slack

FTP

APIs

Jobbeschreibung

• Onboard, maintain, and ensure the accuracy of all client inventory
• Complete assigned Salesforce cases
• Handle inbound client calls
• Support internal teams on inventory data through escalation channels
• Provide technical support to clients and Tier 1 teams
• Execute and manage casework while ensuring data integrity and adherence to procedures
• Analyze data using core systems, applications, and DQL (DealerOn Query Language)
• Configure and troubleshoot inventory data syndication via FTP and APIs, including Homenet and vAuto
• Implement complex Lot Source configurations and data-flow logic
• Investigate and correct pricing discrepancies and missing vehicle or photo records
• Generate and manage data exports and imports between the platform and third-party/OEM sources
• Provide technical troubleshooting guidance to internal and external stakeholders
• Monitor departmental Slack channels and respond to escalated support requests
• Deliver phone support to clients, internal teams, and third-party entities
• Troubleshoot and resolve customer data inquiries
• Mentor newly onboarded personnel
• Contribute to internal systems overhaul and optimization initiatives
• Author technical Knowledgebase articles and other technical documentation

Requirements

• Bachelor’s Degree in computer science, web design, technical project management, or equivalent program and certification
• Strong customer service phone proficiencies incorporating technical knowledge, professionalism, empathy, and communication skills
• Experience in a technical contact center environment
• 4+ years of technical support delivery experience
• 2+ years of DealerOn experience or hands-on experience with DealerOn’s products
• Ability to troubleshoot issues to their root cause and provide accurate, timely resolutions
• Ability to think critically and improve DealerOn’s products and processes
• Ability to adapt to changing department priorities and unexpected demands
• Ability to work effectively independently and as part of a team
• Previous knowledge and experience working with a database (SQL)
• Proficient knowledge of MS Office Suite (Word, Excel, Outlook) and Salesforce Service Cloud
• Experience with at least one content management system (CMS), such as WordPress, Drupal, or Joomla
• Working knowledge of Agile methodology and ticket management systems such as JIRA
• Robust data management proficiencies
• B2B communication abilities
• Working knowledge of HTML/CSS
• Strong knowledge of Internet operations, computer systems, and Microsoft Office products
• Successful completion of a background check
• Must be a US resident

Core Competencies

Demonstrates expertise in technical support delivery, data management, and client communication, with a strong focus on troubleshooting and optimizing inventory systems. Proficient in using DealerOn products, Salesforce Service Cloud, and various content management systems to enhance operational efficiency.

Highest-signal resume keywords

• Technical Support Delivery
• DealerOn Experience
• Data Management Proficiencies
• Salesforce Service Cloud
• SQL Database Knowledge

ATS Optimization Keywords

Hard Skills

• Technical Support
• Data Analysis
• Inventory Management
• DQL (DealerOn Query Language)
• HTML/CSS
• Agile Methodology
• Ticket Management Systems
• Data Export/Import
• Case Management
• Complex Configuration Implementation

Soft Skills

• Customer Service
• Communication Skills
• Critical Thinking
• Empathy
• Team Collaboration

Certifications & Qualifications

• Bachelor’s Degree in Computer Science
• Technical Project Management Certification

Industry Keywords

• Technical Contact Center
• B2B Communication
• Data Integrity
• Inventory Data Syndication
• Background Check Compliance

Tools & Technologies

• Salesforce
• MS Office Suite
• Content Management Systems
• Slack
• FTP
• APIs