Data Operations Associate

The Trevor Project; Deutschland; Vor Ort; EUR 55.000 - 90.000; Vollzeit

Zusammenfassung

Jobtailor in Germany seeks a Data & CRM Specialist to manage data syncs between Salesforce and partner channels, develop reports, and support reconciliation across finance, development, and marketing teams.

You will be the primary contact for data requests from the advancement team and channel leaders, troubleshoot data integrity issues, and maintain comprehensive documentation of data flows and system integrations. Fluency in English is required.

Qualifikationen

• Experience with major CRM platforms (e.g., Salesforce NPSP, Raiser’s Edge, Dynamics).
• Proficient with SQL/SOQL and data extraction.
• Experience with ETL tools to connect disparate systems.
• Fluent in English (spoken and written).
• Strong planning and problem-solving skills with multitasking ability under tight deadlines.

Aufgaben

• Manage and execute data syncs and ETL processes between the primary CRM (e.g., Salesforce) and various third-party revenue channels, ensuring data consistency and accuracy.
• Develop, maintain, and execute reports and data extracts to support finance, development, and marketing teams for reconciliation, campaign analysis, and list generation.
• Be the main point of contact for data requests from the advancement team and channel leaders.
• Provide first-line technical troubleshooting and resolution for data integrity issues, system errors, and integration failures across donor systems.
• Handle duplicate merges, regular data updates and answering basic system questions.
• Configure efficient ways to batch data into Salesforce when integration is not possible or to disaggregate third party data flows.
• Administer and configure donor-facing technology platforms and internal CRM settings in partnership with the development and technology teams.
• Work closely with revenue teams and marketing and content on all systems support.
• Maintain comprehensive documentation of all data flows, system integrations, reporting processes, and data quality standards.
• Work, communicate, and collaborate effectively with others.
• Demonstrate attention to detail and accuracy in all work.
• Demonstrate a commitment to fostering and maintaining an environment of belonging.

Kenntnisse

CRM Administration

SQL / SOQL

ETL Tools

English (Written & Spoken)

Data Quality & Governance

Problem Solving & Planning

Tools

Mulesoft

Zapier

Informatica

Jobbeschreibung

Responsibilities

• Manage and execute data syncs and ETL (Extract, Transform, Load) processes between the primary CRM (e.g., Salesforce) and various third-party revenue channels, ensuring data consistency and accuracy.
• Develop, maintain, and execute reports and data extracts to support finance, development, and marketing teams for reconciliation, campaign analysis, and list generation.
• Be the main point of contact for data requests from the advancement team and channel leaders.
• Provide first-line technical troubleshooting and resolution for data integrity issues, system errors, and integration failures across donor systems.
• Handle duplicate merges, regular data updates and answering basic system questions.
• Configure efficient ways to batch data into Salesforce when integration is not possible or to disaggregate third party data flows.
• Administer and configure donor-facing technology platforms and internal CRM settings in partnership with the development and technology teams.
• Work closely with revenue teams and marketing and content on all systems support.
• Maintain comprehensive documentation of all data flows, system integrations, reporting processes, and data quality standards.
• Work, communicate, and collaborate effectively with others.
• Demonstrate attention to detail and accuracy in all work.
• Demonstrate a commitment to fostering and maintaining an environment of belonging.

Qualifications

• Proficiency in administration and data management of a major CRM platform (e.g., Salesforce NPSP, Raiser’s Edge, Dynamics).
• Working with data querying languages or tools (e.g., SQL, SOQL, or advanced Excel/Google Sheets functions) for data extraction and manipulation.
• Experience with data integration or ETL tools (e.g., Mulesoft, Zapier, Informatica) to connect disparate systems.
• Spoken and written English.
• Demonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelines.

Keywords for ATS optimization

• Hard Skills: Data Management, Data Extraction, Data Manipulation, Data Reporting, Duplicate Merging, Technical Troubleshooting, System Configuration, Data Syncing, Campaign Analysis, List Generation
• Soft Skills: Attention to Detail, Problem-Solving, Multitasking, Effective Communication, Collaboration