Technology Manager

Council of Foundations; Deutschland; Vor Ort; EUR 78.815 - 113.844; Vollzeit

Zusammenfassung

The Council of Foundations seeks a Technology Manager to oversee Salesforce-based grants management, provide staff and stakeholder support, and manage vendor relationships.

You will coordinate buildouts, ensure system reliability for remote and on-site staff across two offices, and drive projects from design to implementation using Experience Cloud, automations, and related tools.

Qualifikationen

• Minimum of three years’ experience in Salesforce admin, operations coordination, and nonprofit contexts.
• Experience supporting staff, applicants and grantees.
• Vendor management and system buildout oversight.

Aufgaben

• Provide staff, applicant and grantee technical support.
• Oversee vendor management and buildouts/implementations.
• Support grants management system in Salesforce and related tools.
• Coordinate remote and on-site staff across offices.

Kenntnisse

Salesforce Admin

Vendor management

Project coordination

Nonprofit sector experience

Remote work support

Tools

Salesforce Experience Cloud

Custom objects

Automations: Flows

Salesforce Reports

Nintex/Drawloop

Microsoft 365

Box

Adobe Sign

Bill.com

Zapier

Dataloader

Outlook for Salesforce

MailChimp

Meraki

Zoho Assist

Parallels

Jobbeschreibung

The Technology Manager will be responsible for a wide range of technical support needs and projects, which includes providing direct support to staff, applicants, and grantees, as well as vendor management and oversight of buildouts and implementations within our Salesforce-based grants management system.

We are seeking a highly organized, administrative level multi-faceted tech expert with extensive Salesforce experience. The Technology Manager will support ten staff who work remotely and on site in two office locations (San Francisco, CA and Annapolis, MD).

A minimum of three years’ experience in the following areas is required:

• As a Salesforce Admin
• In an operations and technical support coordination role
• Working within philanthropic or nonprofit organizations

Candidates must be based in the United States.

Knowledge and Technical Skills (Admin Level)

• Salesforce:
  • Experience Cloud
  • Custom objects
  • Automations: Flows
  • Salesforce Reports
  • Form and document creation: Nintex/Drawloop and Flows
• Productivity: SmartSheet, Box, Adobe Sign and Bill.com, Candid (to be developed)
• Communications: Macros, Creative Mail, Outlook for Salesforce and MailChimp
• Admin: GridBuddy, SuperClone Pro, Dataloader
• Equipment/Maintenance: Windows and Mac OS, iOS devices, Zoho Assist, Meraki, various additional OS/PC maintenance apps
• Productivity: Microsoft 365, Box, SmartSheet, Acrobat, Evernote, Survey Monkey, Zapier, Chrome, Parallels, LastPass, Azure
• Communications: Third party exchange hosting and Microsoft365, Barracuda email security, Zoom, RingCentral, WordPress, TechSmith Capture, Grammarly
• Human Resources: BambooHR, Breezy, GoalSpan, Checkr

Competencies

• Proactive work ethic, highly self-motivated; capacity to work independently, but still take direction and work with existing systems
• A strong systems orientation and natural curiosity, with a track record of improving and enhancing existing technologies
• Exceptional project management skills, with a demonstrated ability to take ownership of complex projects from conception to fruition
• Able to prioritize multiple deadlines decisively and quickly; strong time management skills
• Works with minimal supervision and a strong desire to independently problem-solve
• Hyper-organized and detail-oriented
• Strong active listening and communication skills and a customer service orientation towards a wide variety of stakeholders with a range of technical expertise
• Operates within the Foundation as a confident team member and projects a respectful, constructive, conscientious image on behalf of the Foundation
• Demonstrates commitment to the Foundation's diversity, equity, and inclusion policy
• Integrates feedback into ongoing performance

Mobility

This position’s work is primarily conducted at a desk setting. While the Foundation can provide accommodations such as standing desks, the majority of the time spent during working hours is stationary. Other considerations:

• Use of virtual communications and online collaboration tools
• Continuous operation of a computer and other office technology
• Frequent communication (during standard office hours) with grantees needing technical support; must be able to exchange friendly and accurate information in these situations