Customs Manager

JD.COM; Oberhausen; On-site; EUR 52,000 - 78,000; Full time

Job summary

JD.com is seeking an experienced Customs Operations specialist to manage full-cycle customs declarations for import and export goods in a fast-paced logistics environment.

You will coordinate with brokers, freight forwarders and authorities, review documents, classify HS codes, and help optimize processes while ensuring compliance.

Qualifications

• Hands-on import and export customs clearance experience.
• Familiar with clearance procedures, tariffs, VAT and Incoterms.
• Proficient in Excel.
• Experience in European import and overseas warehouse operations.
• ERP/WMS/TMS systems experience; professional certificates preferred.

Responsibilities

• Handle full-cycle customs declaration & clearance for import and export goods.
• Review and organize customs documents to ensure accuracy and compliance.
• Liaise with customs brokers, freight forwarders and authorities to resolve issues.
• Track declaration progress and handle abnormalities including inspections and amendments.
• Ensure compliance with regulations and update ledgers and records.
• Assist with tariff calculation, HS code classification and cost accounting.
• Coordinate with logistics, warehouse and supply chain teams for smooth operations.

Skills

Excel

Coordination

Import/Export

Education

Bachelor's degree

Tools

ERP/WMS/TMS

Job description

Customs Operations(Clearance & Transshipment)

What You'll Do

• Handle full-cycle customs declaration & clearance for import and export goods to guarantee smooth customs release.
• Review and organize customs documents (invoice, packing list, bill of lading, contract, etc.) to ensure accuracy and compliance.
• Liaise with customs brokers, freight forwarders and customs authorities to resolve clearance issues.
• Track customs declaration progress; handle abnormalities including inspection, document amendment and supplementary duty payment.
• Ensure import & export operations comply with customs regulations and trade rules to mitigate compliance risks.
• Maintain customs ledgers and update declaration records and logistics status.
• Assist with tariff calculation, HS code classification and relevant cost accounting.
• Analyze clearance lead time and abnormal cases, and propose process optimization suggestions.
• Coordinate with logistics, warehouse and supply chain teams for smooth goods warehousing.

About You

• Industry Experience: At least 3 years
• Relevant Role Experience: At least 3 years
• Education: Bachelor's degree or above
• Language: Fluent in Chinese and English
• Professional Competencies: Candidates majoring in logistics, international trade or customs declaration are preferred. Must have hands-on import and export customs clearance experience, be familiar with clearance procedures, customs policies, tariffs, VAT and Incoterms, and proficient in Excel. Prior experience in European import, overseas warehouse operations and ERP/WMS/TMS systems, plus relevant professional certificates are preferred. Strong coordination skills, meticulous, responsible, resilient under pressure and able to resolve operational abnormalities promptly.

What We Offer

Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you'll have the space to shape the future with us.

At JD.com, we're committed to building a diverse and inclusive workplace where everyone can thrive. We're proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.