Customer Training Manager (m/f/d)

voize; Dortmund; Hybrid; EUR 55.000 - 85.000; Vollzeit

Benefits dieser Stelle

Stock options

30 vacation days

Germany Transport Ticket

Urban Sports Club

Company off-sites

Learning platforms Blinkist/Audible

Zusammenfassung

voize, a fast-growing startup, seeks an Onboarding Manager - Training Expert to lead online and onsite training for caregivers, ensuring they maximize voize’s AI-powered workflow. You will train voize coaches and engage with client teams to drive adoption.

You will travel 2-3 times weekly to customer sites, collaborate with Support, Product, and Customer Success, and deliver engaging training. German (C2) and English required; hybrid work is available.

Qualifikationen

• Proven experience in Train the Trainer programs, especially with large groups.
• Strong communication and presentation skills to engage users.
• Experience training professionals, ideally in healthcare or caregiving.
• Passion for technology adoption and empowering others to embrace change.

Aufgaben

• Train the Trainer: Lead online and onsite sessions to empower voize coaches.
• Deliver dynamic training to caregivers to activate the product quickly.
• Collaborate with Support, Product, and Customer Success to resolve onboarding challenges.
• Monitor training effectiveness and revisit sessions for low-engagement groups.
• Create and optimize training materials based on feedback and onboarding friction.
• Conduct onsite visits for low adoption cases to re-engage users.

Kenntnisse

Train the Trainer

Communication skills

Presentation skills

Healthcare training experience

Technology adoption

German C2

English proficiency

Willing to travel

Jobbeschreibung

Why voize? Because we’re more than just a job!

At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people.

Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact.

Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.

As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission!

Your Mission: Drive product activation through transformative training

As an Onboarding Manager - Training Expert, you will be responsible for delivering impactful training sessions, both online and onsite, to ensure users understand how to maximize the value of voize’s AI-powered solution. You will motivate and engage groups of 10-15 caregivers (power users & voize coaches), empowering them to embrace the technology and improve their documentation workflow.

Your Daily Business - No two days are alike

• Train the Trainer: Lead online and onsite sessions, empowering voize coaches at our clients to deliver effective training to larger groups.


• Deliver dynamic training: Facilitate engaging and motivating training sessions for caregivers to activate the product quickly.


• Collaborate with cross-functional teams: Work closely with Support, Product, and Customer Success teams to solve onboarding challenges and provide real-time feedback.


• Monitor training effectiveness: Track user adoption and revisit training for groups with low engagement.


• Create and optimize training materials: Continuously update and improve training content based on feedback and onboarding friction.


• Onsite visits: Conduct visits for low adoption cases to re-engage users and support them on-site.

Your Skillset - What You Bring To The Table

• Proven experience in Train the Trainer programs, particularly with large groups


• Strong communication and presentation skills, able to engage and motivate users


• Experience in training professionals, ideally in the healthcare or caregiving sector


• Passion for technology adoption and empowering others to embrace change


• Fluent in German (C2), with good knowledge of English


• Willingness to travel 2-3 times a week to our customers - ideally you are based in Berlin, Munich, Cologne, or Frankfurt, as long as you are flexible to travel

Growing Together - What You Can Expect At Voize

• We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving healthcare professionals more time for real patient care


• We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely from Germany


• Become a co-creator of our success with stock options


• Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible


• You decide when you work best, that means flexible working hours and a good hybrid set-up.

Ready to talk?

We look forward to your application and can’t wait to meet you - no matter who you are or what background you have!