Customer Training Manager (m/f/d)

voize; Göttingen; Hybrid; EUR 48,000 - 66,000; Full time

Job summary

voize is seeking an Onboarding Manager - Training Expert to deliver impactful training sessions online and onsite, empowering groups of 10-15 caregivers to embrace voize’s AI-powered workflows.

You will train voize coaches at client sites, collaborate with cross-functional teams, monitor adoption, and continuously improve training materials. Travel 2–3 times weekly is expected, with Berlin, Munich, Cologne or Frankfurt as possible bases.

Qualifications

• Proven experience in Train the Trainer programs, particularly with large groups.
• Excellent communication and presentation skills for engaging diverse audiences.
• Experience training professionals, ideally in healthcare or caregiving sectors.
• Fluent German (C2) with good English knowledge.
• Willingness to travel 2–3 times weekly to customer sites.

Responsibilities

• Train the Trainer: Lead online and onsite sessions for voize coaches at client sites to reach larger groups.
• Deliver dynamic training sessions to activate the product quickly for caregivers.
• Collaborate with Support, Product and Customer Success to solve onboarding challenges and provide feedback.
• Monitor training effectiveness and revisit sessions for groups with low engagement.
• Create and optimize training materials; update content based on onboarding friction and feedback.
• Conduct onsite visits to re-engage users with low adoption.

Skills

Train the Trainer programs

Strong communication

Presentation skills

Healthcare training experience

German proficiency (C2)

Willingness to travel 2-3x per week

Job description

Why voize? Because we’re more than just a job!

At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people.

Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact.

Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.

As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission!

Your Mission: Drive product activation through transformative training

As an Onboarding Manager - Training Expert, you will be responsible for delivering impactful training sessions, both online and onsite, to ensure users understand how to maximize the value of voize’s AI-powered solution. You will motivate and engage groups of 10-15 caregivers (power users & voize coaches), empowering them to embrace the technology and improve their documentation workflow.

Your Daily Business - No two days are alike

• Train the Trainer: Lead online and onsite sessions, empowering voize coaches at our clients to deliver effective training to larger groups.


• Deliver dynamic training: Facilitate engaging and motivating training sessions for caregivers to activate the product quickly.


• Collaborate with cross-functional teams: Work closely with Support, Product, and Customer Success teams to solve onboarding challenges and provide real-time feedback.


• Monitor training effectiveness: Track user adoption and revisit training for groups with low engagement.


• Create and optimize training materials: Continuously update and improve training content based on feedback and onboarding friction.


• Onsite visits: Conduct visits for low adoption cases to re-engage users and support them on-site.

Your Skillset - What You Bring To The Table

• Proven experience in Train the Trainer programs, particularly with large groups


• Strong communication and presentation skills, able to engage and motivate users


• Experience in training professionals, ideally in the healthcare or caregiving sector


• Passion for technology adoption and empowering others to embrace change


• Fluent in German (C2), with good knowledge of English


• Willingness to travel 2-3 times a week to our customers - ideally you are based in Berlin, Munich, Cologne, or Frankfurt, as long as you are flexible to travel

Growing Together - What You Can Expect At Voize

• We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving healthcare professionals more time for real patient care


• We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely from Germany


• Become a co-creator of our success with stock options


• Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible


• You decide when you work best, that means flexible working hours and a good hybrid set-up.

Ready to talk?

We look forward to your application and can’t wait to meet you - no matter who you are or what background you have!