Customer Training Manager (m/f/d)

voize; Hamburg; Hybrid; EUR 70,000 - 95,000; Full time

Benefits offered by this job

Stock options

30 vacation days

Germany Transport Ticket

Urban Sports Club

Learning platforms (Blinkist/Audible)

Job summary

voize is seeking an Onboarding Manager - Training Expert to lead impactful training sessions for caregivers, both online and onsite, ensuring they maximize the value of voize’s AI-powered solution. You will motivate groups of 10–15 power users and voize coaches, improving documentation workflows and adoption.

You will train the trainer programs, develop materials, and collaborate with cross-functional teams to optimize onboarding experiences across Germany, with travel 2–3 times weekly and a

Qualifications

• Proven experience in Train the Trainer programs, particularly with large groups.
• Fluent in German (C2) and good English knowledge.
• Willingness to travel 2–3 times a week within Germany.

Responsibilities

• Train the Trainer: Lead online and onsite sessions for voize coaches.
• Deliver dynamic training sessions for caregivers to activate the product quickly.
• Collaborate with Support, Product, and Customer Success to resolve onboarding challenges.

Skills

Train the Trainer

Large groups

Communication skills

Presentation skills

Healthcare training experience

Job description

Why voize? Because we’re more than just a job!

At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people.

Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact.

Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.

As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission!

Your Mission: Drive product activation through transformative training

As an Onboarding Manager - Training Expert, you will be responsible for delivering impactful training sessions, both online and onsite, to ensure users understand how to maximize the value of voize’s AI-powered solution. You will motivate and engage groups of 10-15 caregivers (power users & voize coaches), empowering them to embrace the technology and improve their documentation workflow.

Your Daily Business - No two days are alike

• Train the Trainer: Lead online and onsite sessions, empowering voize coaches at our clients to deliver effective training to larger groups.


• Deliver dynamic training: Facilitate engaging and motivating training sessions for caregivers to activate the product quickly.


• Collaborate with cross-functional teams: Work closely with Support, Product, and Customer Success teams to solve onboarding challenges and provide real-time feedback.


• Monitor training effectiveness: Track user adoption and revisit training for groups with low engagement.


• Create and optimize training materials: Continuously update and improve training content based on feedback and onboarding friction.


• Onsite visits: Conduct visits for low adoption cases to re-engage users and support them on-site.

Your Skillset - What You Bring To The Table

• Proven experience in Train the Trainer programs, particularly with large groups


• Strong communication and presentation skills, able to engage and motivate users


• Experience in training professionals, ideally in the healthcare or caregiving sector


• Passion for technology adoption and empowering others to embrace change


• Fluent in German (C2), with good knowledge of English


• Willingness to travel 2-3 times a week to our customers - ideally you are based in Berlin, Munich, Cologne, or Frankfurt, as long as you are flexible to travel

Growing Together - What You Can Expect At Voize

• We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving healthcare professionals more time for real patient care


• We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely from Germany


• Become a co-creator of our success with stock options


• Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible


• You decide when you work best, that means flexible working hours and a good hybrid set-up.

Ready to talk?

We look forward to your application and can’t wait to meet you - no matter who you are or what background you have!