Customer Training Manager (m/f/d)

voize-l; Berlin; Hybrid; EUR 55.000 - 85.000; Vollzeit

Benefits dieser Stelle

Stock options

30 vacation days + birthday off

Germany Transport Ticket

Urban Sports Club

Company off-sites

Learning platforms like Blinkist/Audl

Zusammenfassung

voize is seeking an Onboarding Manager - Training Expert in Germany to lead online and onsite training for caregivers, empowering voize coaches to deliver effective onboarding and maximize the value of our AI-powered workflows.

You will collaborate with Support, Product and Customer Success to troubleshoot onboarding, monitor adoption, and refresh training materials. Willingness to travel 2-3 times weekly; Berlin-based or remote within Germany; hybrid work setup.

Qualifikationen

• Proven experience in Train the Trainer programs for large groups.
• Strong communication and presentation abilities.
• Experience training professionals in healthcare/caregiving sectors.
• Passion for technology adoption and enabling users.
• Fluent German (C2) and good English proficiency.
• Willingness to travel 2-3 times per week across Germany (Berlin base).

Aufgaben

• Train the Trainer: Lead online and onsite sessions to enable voize coaches to train larger groups.
• Deliver dynamic training for caregivers to quickly activate the product.
• Collaborate with Support, Product and Customer Success to resolve onboarding challenges.
• Monitor training effectiveness and refresh materials based on feedback.
• Create and optimize training content; update onboarding materials continuously.
• Conduct onsite visits to re-engage users with low adoption.

Kenntnisse

Train the Trainer

Communication skills

Caregiver training

Tech adoption

German C2

Travel willingness

Jobbeschreibung

OverviewApplication

Why voize? Because we’re more than just a job!

At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people.

Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact.

Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.

As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission!

Your Mission: Drive product activation through transformative training

As an Onboarding Manager - Training Expert, you will be responsible for delivering impactful training sessions, both online and onsite, to ensure users understand how to maximize the value of voize’s AI-powered solution. You will motivate and engage groups of 10-15 caregivers (power users & voize coaches), empowering them to embrace the technology and improve their documentation workflow.

Your Daily Business – No two days are alike

• Train the Trainer: Lead online and onsite sessions, empowering voize coaches at our clients to deliver effective training to larger groups.
• Deliver dynamic training: Facilitate engaging and motivating training sessions for caregivers to activate the product quickly.
• Collaborate with cross-functional teams: Work closely with Support, Product, and Customer Success teams to solve onboarding challenges and provide real-time feedback.
• Monitor training effectiveness: Track user adoption and revisit training for groups with low engagement.
• Create and optimize training materials: Continuously update and improve training content based on feedback and onboarding friction.
• Onsite visits: Conduct visits for low adoption cases to re-engage users and support them on-site.

Your Skillset – What You Bring To The Table

• Proven experience in Train the Trainer programs, particularly with large groups
• Strong communication and presentation skills, able to engage and motivate users
• Experience in training professionals, ideally in the healthcare or caregiving sector
• Passion for technology adoption and empowering others to embrace change
• Fluent in German (C2), with good knowledge of English
• Willingness to travel 2-3 times a week to our customers - ideally you are based in Berlin, Munich, Cologne, or Frankfurt, as long as you are flexible to travel

Growing together – what you can expect at voize

• We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving healthcare professionals more time for real patient care
• We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely from Germany
• Become a co-creator of our success with stock options
• Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible
• You decide when you work best, that means flexible working hours and a good hybrid set-up.

We look forward to your application and can’t wait to meet you – no matter who you are or what background you have!