Customer Infrastructure Engineer (m/f/d)

voize; Hamburg; Hybride; EUR 50 000 - 75 000; Plein temps

Avantages offerts par ce poste

Stock options

30 vacation days + birthday off

Germany Transport Ticket

Urban Sports Club

Company off-sites

Learning platforms (Blinkist/Audible)

Résumé du poste

voize is building AI companions to empower frontline workers. We seek a Customer Infrastructure Engineer to own the customer journey from presales to ongoing operations, bridging voize and customer IT.

You will validate infra, configure secure setups, troubleshoot across systems, and scale deployments, ensuring a smooth experience and long-term success. Fluent German and English are required, and startup experience is a plus.

Qualifications

• Proven Windows/Linux admin experience and network configuration.
• Strong troubleshooting skills across systems, networks, and browsers.
• Fluent German and English communication with customers and colleagues.

Responsabilités

• Own the full technical journey from presales checks to operations.
• Validate infrastructure, configure secure setups, and scale deployments.
• Troubleshoot issues across systems, networks, and interfaces with empathy.
• Document setups and handoffs for smooth internal collaboration.
• Support pre-sales calls to assess infra and guide evaluations.
• Flag recurring issues and contribute to internal tools and docs.

Connaissances

Windows/Linux admin

Networking config

Troubleshooting

German (C2)

English (C1)

Documentation

Outils

Docker

Web servers (Nginx/IIS)

Virtualisation

Description du poste

Why voize? Because we’re more than just a job!

At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present.

Today, that time is lost to busywork and complex systems that pull them away from what matters most: people.

Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact.

Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.

As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission!

Your Mission

Delight customers, optimise processes!

As a Customer Infrastructure Engineer at voize, you own the full technical journey of our customers - from the first presales check to ongoing operations. You’re the primary technical point of contact, bridging voize and customer IT. By validating infrastructure, configuring secure setups, solving technical issues, and scaling deployments, you ensure a smooth experience and long‑term success.

Your Daily Business – No two days are alike

• Support pre-sales calls to assess infrastructure, spot blockers, and guide evaluations


• Several years of experience as a Linux or Windows Administrator


• Troubleshoot issues across systems, networks, browsers, and interfaces with clarity and empathy


• Support technical scaling (e.g. growing user bases, infra changes)


• Document setups and technical handoffs for smooth internal collaboration


• Flag recurring issues and contribute to internal tools, docs, or processes

Your Skillset – What You Bring To The Table

• Expert Windows/Linux system administration and network configuration skills (firewalls, proxies, routing, MDMs, APIs)


• Solid experience with virtualisation, Docker, web servers (Nginx, IIS), and load balancing


• Excellent troubleshooting skills across APIs, browsers, infrastructure, and devices


• Clear communicator with empathy for both technical and non-technical users


• Proactive, self-directed, and skilled in documentation and technical handoffs


• Experience with start-ups will help you thrive in this role


• You’re confident in German (C2) to support customers and fluent in English (C1) to work closely with colleagues - we’ll support you with language courses if needed.

Growing Together – What You Can Expect At Voize

• We are a fast‑growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving healthcare professionals more time for real patient care


• We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely from Germany


• Become a co‑creator of our success with stock options


• Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off‑sites, and access to learning platforms such as Blinkist and Audible


• You decide when you work best, that means flexible working hours and a good hybrid set‑up.