Customer support specialist

fathomrealty; Deutschland; Remote; EUR 35.000 - 52.000; Vollzeit

Zusammenfassung

Fathom Realty is seeking a dedicated Customer Support Specialist to join our team remotely. This full-time position offers an exciting opportunity to engage with our clients in the real estate and mortgage industry, ensuring they receive exceptional service and support.

Respond to customer inquiries via phone, email, and chat in a timely manner; provide accurate information regarding our real estate and mortgage services; assist clients in troubleshooting issues and resolving problems; maintain

Qualifikationen

• Bachelor-level or equivalent education is not required beyond an associate degree or experience.
• Strong verbal and written communication skills in English.
• Proficiency with CRM software and Microsoft Office Suite.
• Excellent problem-solving abilities and the capacity to work independently.
• Strong organizational skills and attention to detail.
• Ability to handle multiple tasks and prioritize effectively.
• Experience in a remote working environment is a plus.

Aufgaben

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide accurate information regarding real estate and mortgage services.
• Assist clients in troubleshooting issues and resolving problems.
• Maintain customer records and document interactions in the CRM system.
• Collaborate with other departments to ensure customer satisfaction.
• Identify trends in customer inquiries and suggest improvements.
• Participate in training sessions to enhance product knowledge.
• Contribute to the development of customer support materials and resources.

Kenntnisse

Verbal communication

Written communication

Problem solving

Organization

Multitasking

Independent work

Ausbildung

Associate degree or equivalent experience

Tools

CRM software

Microsoft Office

Jobbeschreibung

Description

Fathom Realty is seeking a dedicated Customer Support Specialist to join our team remotely . This full-time position offers an exciting opportunity to engage with our clients in the real estate and mortgage industry, ensuring they receive exceptional service and support.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner
• Provide accurate information regarding our real estate and mortgage services
• Assist clients in troubleshooting issues and resolving problems
• Maintain customer records and document interactions in our CRM system
• Collaborate with other departments to ensure customer satisfaction
• Identify trends in customer inquiries and suggest improvements
• Participate in training sessions to enhance product knowledge
• Contribute to the development of customer support materials and resources

Requirements

• Associate degree or equivalent experience in customer support or related field
• Strong verbal and written communication skills in English
• Proficiency in using CRM software and Microsoft Office Suite
• Excellent problem-solving skills and ability to work independently
• Strong organizational skills and attention to detail
• Ability to handle multiple tasks and prioritize effectively
• Experience in a remote working environment is a plus