Customer Care Specialist

Embedded Shishya; Deutschland; Remote; EUR 4.800 - 8.300; Vollzeit

Zusammenfassung

Embedded Shishya is seeking a Customer Care Specialist to serve as the primary touchpoint for customers across channels. You will respond promptly, listen actively, and resolve issues with empathy while maintaining detailed records in the CRM system.

The role emphasizes building relationships, loyalty, and delivering exceptional experiences. Strong English communication, multitasking, and organizational skills are essential for success in a fast-paced environment.

Qualifikationen

• 1–3 years of experience in customer service or client-facing roles.
• Excellent verbal and written English communication skills.
• High level of empathy, active listening, patience, and problem-solving mindset.
• Familiarity with CRM software and communication tools.

Aufgaben

• Respond to customer inquiries via phone, email, live chat, and social media.
• Listen to concerns, identify root causes, and provide clear solutions or escalations.
• Manage customer feedback, complaints, and service issues with empathy.
• Collaborate with internal teams to resolve complex issues efficiently.
• Maintain accurate records of customer interactions in the CRM system.
• Follow up with customers to ensure resolution and satisfaction.
• Identify patterns and suggest process improvements to improve the customer experience.

Kenntnisse

Empathy

Active listening

English communication

Problem solving

Stress tolerance

Organizational skills

Tools

CRM software

Communication tools

Jobbeschreibung

We are looking for an empathetic, detail-oriented, and proactive Customer Care Specialist to join our team. In this role, you will be the primary touchpoint for our customers, ensuring they receive prompt, helpful, and compassionate support. Beyond simply solving issues, your goal is to build strong relationships, foster loyalty, and deliver exceptional experiences across all communication channels.

Key Responsibilities:

• Respond to customer inquiries via phone, email, live chat, and social media in a timely, professional, and friendly manner.
• Actively listen to customer concerns, identify root causes, and provide clear, effective solutions or escalations.
• Manage customer feedback, complaints, and service issues with patience, empathy, and high emotional intelligence.
• Collaborate with internal teams (operations, technical, sales) to resolve complex customer issues efficiently.
• Maintain accurate records of customer interactions, transactions, inquiries, and feedback in the CRM system.
• Proactively follow up with customers to ensure full resolution and satisfaction.
• Identify patterns in recurring customer issues and suggest process improvements to enhance the overall customer experience.

Requirements & Qualifications:

Experience:1–3 years of experience in customer service, customer support, or client-facing roles.

Communication:Excellent verbal and written English communication skills.

Soft Skills:High level of empathy, active listening, patience, problem-solving mindset, and stress tolerance.

Tech Savvy:Familiarity with CRM software and communication tools.

Work Style:Strong organizational skills, ability to multitask in a fast-paced environment, and a strong sense of accountability.

WARNINGS:

• - NO TEMPORARY workers.
• -· Working schedule from Monday to Friday from 8:30 am until 5:00 pm EST.
• -· NO working for another company at the same time.
• - NO hiring subs to do what we hired you to do.
• - We terminate immediately due to these violations.

Core Values we expect team members to remember:

• - Trust.
• - Go Getter.
• - Transparency.

Salary: $4 – $7 / hour