Customer Support Representative (w/m/d) – Order Management

MKS Inc.; Darmstadt; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading technology company in Darmstadt is seeking a Customer Support Representative for a 15-month contract. You will manage customer orders and serve as the main contact between customers and internal teams. Fluency in German and English is essential, along with strong communication skills and the ability to work independently. This position offers opportunities to extend or explore further within the company.

Qualifikationen

• Experience in Customer Service or Order Management is an advantage.
• Able to handle customer inquiries accurately.
• Ability to work independently and manage priorities.

Aufgaben

• Process and manage customer orders for the production facility.
• Act as the main interface between customers and internal departments.
• Coordinate order flow and ensure timely processing.

Kenntnisse

Fluent German

Fluent English

Strong communication skills

Customer-oriented mindset

High attention to detail

Ausbildung

Completed commercial training in International Business

Jobbeschreibung

A Day in Your Life at MKS:

As a Customer Support Representative at Newport Spectra-Physics GmbH, a part of the MKS brand, you will partner with the CSR group to execute all tasks related to international order processing from A (order entry) to Z (shipping and invoicing). In this role, you will report to the Customer Support Supervisor.

This position is a 15‑month replacement contract, with the potential to extend or explore further opportunities within the company.

You Will Make an Impact By:

• Process and manage customer orders for our Austrian production facility
• Act as the main interface between customers and internal departments (production, planning, logistics)
• Handle customer inquiries regarding order status, lead times, delivery dates, and product availability
• Coordinate general order flow and ensure timely processing from entry to invoicing
• Work with global internal stakeholders (US, Germany, Japan, Asia) involved in the delivery chain
• Communicate with customers in Germany and Austria via email and phone
• Support service-related processes and collaborate with colleagues to help achieve team sales and service goals
• Identify and escape issues where needed to ensure customer satisfaction
• Contribute to maintaining standardized processes within the Order Management team

Skills You Bring:

• Completed commercial training, ideally with a focus on International Business
• Experience in Customer Service or Order Management is an advantage (junior candidates welcome – training will be provided)
• Fluent German (written and spoken)
• Fluent English (written and spoken) for daily communication with global teams
• Strong communication skills and a customer-oriented mindset
• Ability to work independently and manage priorities effectively
• High attention to detail and accuracy in handling orders
• Comfortable working in an international environment