Customer Service Representatives (G)

InnovateLearn Collective; Germersheim; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Quality Bonus up to 20%

Private Health Insurance provided

Public holiday pay x2

Career growth

Job summary

A leading technology retailer is seeking Customer Service Representatives fluent in German for remote work. Candidates will handle customer inquiries, provide support during rotating shifts, and work within a stable team environment. Applicants must reside in Turkey and be committed to delivering exceptional customer service. The position offers competitive compensation, performance bonuses, and opportunities for growth through training and mentorship.

Qualifications

• Fluent in German (C1/C2) for customer support.
• Ability to handle common inquiries effectively.
• Strong communication skills for customer interactions.

Responsibilities

• Provide support to customers via inbound calls.
• Handle inquiries regarding store locations and returns.
• Deliver excellent service to enhance customer satisfaction.
• Participate in team meetings and feedback sessions.

Skills

German fluency (C1/C2)

Customer service experience

Job description

About the job Customer Service Representatives (G)

Work From Home as a Customer Service Representative (German Fluency)

Do you speak German fluently (C1/C2) and want to build your career with one of Europe'sleading technology retailers?

We're hiring Customer Service Representativesfor one of ourleading technology retailers,supporting customers in Germany and Austria!

What You'llDo

• Provide support to customers via inbound calls (emails may be added later).
• Handle common inquiries such as:
  • Store locations.
  • Online returns.
  • Complaint management.
  • Checking product stock in stores.
  • Product reservations (IBS).
• Deliver excellent service, contributing to high customer satisfaction.
• Join a long-standing, stable project with a low turnover rate.
• Be part of team meetings, feedback sessions, and special day celebrations.

Why You'llLove This Job

• Remote work from anywhere in Turkey.
• Competitive salary & performance bonuses earn extra with up to 20% bonus.
• Stable and established project strong team culture and career opportunities.
• Growth & development one-on-one mentoring, career coaching, and promotion paths.
• Public holiday perks shifts on official holidays paid x2 by law.

Salary & Benefits

• Quality Bonus: Up to 20% of salary (valid until end of 2025).
• Private Health Insurance: Provided via Mapfre (employee only).

Work Schedule

• Rotating shifts:
• 09:0018:00
• 10:0019:00
• 11:0020:00
• 12:0021:00
• 13:0022:00
• Split shift: 09:0013:00 / 18:0023:00 (every 78 weeks, with 2 days off, includingone weekend day).
• Breaks: 1 hour daily (within 9-hour schedule).
• Days off: Sunday + 1 variable day.

Training

• Duration: 2 weeks (weekdays only, weekends off).
• Hours: 09:0018:00 / 10:0019:00.
• Format: Online.
• Attendance is mandatory.

Requirements

• Located in Turkey, able to work from home.

Apply now and join theteam where stability, growth, andinternational experience await!