Customer Support Officer

DFE Pharma; Goch; Remote; EUR 32,000 - 46,000; Part time

Benefits offered by this job

Collaborative environment

Professional development

International exposure

Job summary

DFE Pharma is seeking a Customer Support Officer on a temporary basis from September 2026 to June 2027 to backfill a role while a teammate works on an internal project. You will support customer-related administrative processes and ensure data accuracy across the Lead-to-Order cycle.

The role focuses on customer onboarding, sample request coordination in Salesforce, handling inquiries and complaints, and providing back-office assistance across departments while ensuring timely, professional

Qualifications

• Experience in administrative, back office, or customer service roles preferred.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and meet deadlines.
• Proficiency in Microsoft Office (especially Excel and Outlook).
• Experience with Salesforce or similar CRM systems is an advantage.
• Excellent communication skills in English (additional languages are a plus).
• Customer-oriented mindset with a proactive approach.

Responsibilities

• Customer Onboarding: Perform new customer setup, including accurate master data entry into internal systems.
• Sample Requests Management: Process and coordinate customer sample requests for material validation and approval, using Salesforce.
• Customer Queries: Monitor, follow up, and respond to customer inquiries related to the Lead-to-Order process in a timely and professional manner (providing standard quality documentation).
• Customer Complaints Handling: Manage incoming customer complaints, track progress, and follow up on interim and final reports to ensure clear communication and satisfactory resolution.
• Administrative Support: Assist with general back office tasks, documentation, and internal coordination across departments.

Skills

Administrative experience

Back office

Customer service

Attention to detail

Multitasking

English communication

Customer-focused

Tools

Salesforce

Microsoft Excel

Microsoft Outlook

Job description

Did you know that you already know us? Almost every second tablet on the global market contains our products. DFE Pharma has a strong and leading position in excipients and is recognized for its high-quality products and services. We work with practically all big pharmaceutical companies worldwide.

As this demands great entrepreneurial power, we are always looking for people who take ownership and are not afraid of accountability.

We are looking for a colleague to join us on atemporarybasis from September 2026 to June 2027 as "Customer Support Officer". This role will provide support and continuity while a current team member is dedicated to an internal project.

The Customer Support Officer acts as administrative back office assistant to support our customer-related administrative processes. This role plays a key part in ensuring efficient handling of customer requests, data accuracy, and smooth coordination within the Lead-to-Order process.

Your responsibilities

• Customer Onboarding:
  Perform new customer setup, including accurate master data entry into internal systems.
• Sample Requests Management:
  Process and coordinate customer sample requests for material validation and approval, using Salesforce.
• Customer Queries:
  Monitor, follow up, and respond to customer inquiries related to the Lead-to-Order process in a timely and professional manner (providing standard quality documentation).
• Customer Complaints Handling:
  Manage incoming customer complaints, track progress, and follow up on interim and final reports to ensure clear communication and satisfactory resolution.
• Administrative Support:
  Assist with general back office tasks, documentation, and internal coordination across departments.

What we ask

• Experience in administrative, back office, or customer service roles preferred
• Strong attention to detail and organizational skills
• Ability to manage multiple tasks and meet deadlines
• Proficiency in Microsoft Office (especially Excel and Outlook)
• Experience with Salesforce or similar CRM systems is an advantage
• Excellent communication skills in English (additional languages are a plus)
• Customer-oriented mindset with a proactive approach

What we offer

• A collaborative and supportive work environment
• Opportunities for learning and professional development
• Exposure to international customer processes

You will report directly to the Regional Sales Manager and collaborate closely with a team of Customer Support Officers to drive sales performance and deliver excellent customer service.