SAP Key User OTC - Temporary, Drive Process Improvements

FrieslandCampina; Germany (OH); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

International work environment

Flat organization structure

Growth opportunities

Close collaboration with OTC team

Job summary

DFE Pharma is seeking a temporary Key User OTC to provide first level SAP and third-party tool support, ensuring standard processes are maintained and improved. The role includes regression testing, training end-users, and coordinating change requests to support ongoing operations.

You will collaborate with OTC Operational Expert, BPO, and other Friesland Campina team members, working in an international, English-speaking environment with flat structure and clear ownership expectations.

Qualifications

• Solid knowledge & experience in end-to-end processes.
• HPQC system and process knowledge.
• Excellent social and communication skills.
• Ability to build relationships with KUs from other OPCOs and RFC IT consultants.
• Proactivity across own functional borders.
• Ownership and responsibility.

Responsibilities

• Provide first level support to end-users.
• Report incidents and repair requests to second level support (FrieslandCampina IT).
• Initiate and report change requests (via HPQC system) based on internal requirements.
• Act as change agent in implementing new ways of working and assure a uniform way of working within DFE Pharma.
• Participate in key user meetings and training.
• Testing: Prepare and perform regression tests and raise defects (at least twice a year).
• Test own OPCOs Improvement requests.
• Training: Train end-users on system changes, arrange access to systems for onboarding, translate instructions into localized work instructions, maintain master data, join small improvement projects.

Skills

End-to-end processes

HPQC system

Communication skills

Relationship building

Proactivity

Ownership

Tools

COKZ portal

CoC portal

SAP TM

Job description

DFE Pharma is seeking a temporary Key User OTC to provide first level SAP and third-party tool support, ensuring standard processes are maintained and improved. The role includes regression testing, training end-users, and coordinating change requests to support ongoing operations.

You will collaborate with OTC Operational Expert, BPO, and other Friesland Campina team members, working in an international, English-speaking environment with flat structure and clear ownership expectations.