Customer Support Engineer (f/m/x)

ZEISS Group; Jena; Vor Ort; EUR 60.000 - 78.000; Vollzeit

Zusammenfassung

ZEISS Group is seeking a field service engineer to perform on-site installations and maintenance of semiconductor equipment. You will align highly complex assemblies at customer locations and troubleshoot advanced issues with a hands-on, service-oriented approach.

The role requires several-week international travel (60%), excellent English, and strong collaboration with global teams to resolve problems and share knowledge.

Qualifikationen

• Degree in Electronics, Optoelectronics, Automation Engineering, Microsystems Engineering or Physics.
• Technician qualification with relevant semiconductor service experience.
• Experience with on-site installations and remote diagnostics is preferred.

Aufgaben

• Perform on-site installations and alignments of complex assemblies at customer sites.
• Conduct service and maintenance, troubleshoot issues by phone, remote, and on-site.
• Investigate errors, document malfunctions, and define corrective actions.
• Prepare and conduct technical training sessions for 1st-level support in English.

Kenntnisse

On-site installation

Troubleshooting

Customer service

English proficiency

Ausbildung

Electronics

Optoelectronics

Automation Engineering

Microsystems Engineering

Physics

Jobbeschreibung

ZEISS Semiconductor Manufacturing TechnologyEnabler for smaller, more powerful, and more energy-efficient microchipsWorking for tomorrow today.Around 80 percent of all microchips worldwide are produced using ZEISS technologies. As the centerpiece of every electronically controlled system, they have become an integral part of our everyday lives – whether in smartphones, smart homes or smart factories. ZEISS is a technology leader in the field of semiconductor manufacturing equipment. With high-precision lithography optics, photomask systems and process control solutions, ZEISS enables the production of ever smaller, increasingly powerful, and more energy-efficient microchips, and thus plays a pivotal role in the age of micro- and nanoelectronics.Your RoleAct as the direct interface to the 1st-level support teams within the local organizationsPerform on-site installations of new equipment at customer locations; in accordance with work instructions, you will be responsible for the alignment and adjustment of highly complex assemblies, analyze novel malfunctions, and define corrective actions for challenging technical issuesPerform service and maintenance activities on our equipment, both by phone, remotely, and on-site; in your role as a ZEISS brand ambassador worldwide, you will independently carry out troubleshooting and fault rectificationTake primary responsibility for investigating systematic sources of errors, independently analyze, resolve, and document malfunctions, and prepare and conduct technical training sessions for 1st-level support teams and customers in EnglishYour ProfileSuccessfully completed degree in Electronics, Optoelectronics, Automation Engineering, Microsystems Engineering, Physics, or a comparable qualification as a technicianRelevant professional experience in technical service within the semiconductor industry, special-purpose machinery, or a comparable industrial sectorWillingness to undertake several-week international business trips (approximately 60% travel) and a high degree of flexibility regarding working hours and assignmentsOpen-mindedness toward different cultures; demonstrated intercultural competence, particularly in the Asian region, is an advantageExcellent communication, teamwork, and assertiveness skills, combined with a strong enthusiasm for solving challenging technical problems and a pronounced service-oriented, hands-on mentalityVery good command of EnglishYour ZEISS Recruiting Team:Janina Kalmbach