Customer Support Engineer – fixed-term for 2 years (m/f/x)

Carl Zeiss SMT GmbH; Jena; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

ZEISS Semiconductor Manufacturing Technology Enabler for smaller, more powerful, and more energy-efficient microchips is seeking a field service engineer. You act as the direct interface to the 1st-level support of the local ZEISS organizations and perform on-site installations, calibrations and on-site service to ensure peak device performance.

You bring a degree in electronics or related fields, substantial technical service experience in semiconductor tech and a strong service mindset,

Qualifikationen

• Degree in electronics, optronics, automation tech, microsystems tech, mechatronics, physics or equivalent.
• Experience in technical service in semiconductor tech or machine construction.
• Willingness for multi-week global travel (~60%).
• Cultural openness and intercultural competence, esp. with Asia.
• Excellent German and English language skills.
• Strong communication, team spirit and hands-on service attitude.

Aufgaben

• Interface to 1st level support of local ZEISS organizations.
• Installations of new devices on-site at customers.
• Adjust highly complex assemblies and analyse malfunctions; define corrective measures.
• Perform service and maintenance by telephone, remotely and on-site; act as brand ambassador.
• Troubleshooting and fault elimination by identifying systematic error influences; analyse and document malfunctions.

Kenntnisse

Intercultural competence

Communication skills

Team spirit

Hands-on mentality

Problem solving

Service mindset

Travel readiness

Ausbildung

Electronics/Optics/Automation/Mechatronics degree

Jobbeschreibung

ZEISS Semiconductor Manufacturing Technology Enabler for smaller, more powerful, and more energy-efficient microchips Working for tomorrow today.

Around 80 percent of all microchips worldwide are produced using ZEISS technologies. As the centerpiece of every electronically controlled system, they have become an integral part of our everyday lives – whether in smartphones, smart homes or smart factories. ZEISS is a technology leader in the field of semiconductor manufacturing equipment. With high-precision lithography optics, photomask systems and process control solutions, ZEISS enables the production of ever smaller, increasingly powerful, and more energy-efficient microchips, and thus plays a pivotal role in the age of micro- and nanoelectronics.

Your role

• You act as the direct interface to the 1st level support of the local ZEISS organizations
• You carry out installations of new devices on-site at customers.
• In doing so, you are responsible, according to work instructions, for the adjustment of highly complex assemblies, you analyse novel malfunctions and define corrective measures for demanding problem situations
• You also perform service and maintenance on our devices (by telephone, remotely and on-site) and act in your role as a brand ambassador for ZEISS worldwide
• You are mainly responsible for troubleshooting and fault elimination by identifying systematic error influences and you independently analyse, resolve and document malfunctions

Your profile

• Successfully completed degree in electronics, optronics, automation technology, microsystems technology, mechatronics, physics, or comparable technical training
• Relevant professional experience in technical service in semiconductor technology, special-purpose machine construction, or a comparable industrial sector
• Willingness to undertake multi-week business trips worldwide (approx. 60% travel) and high flexibility regarding your working hours
• Open-mindedness towards other cultures, ideally proven intercultural competence (especially in the Asian region)
• A high level of communication skills, team spirit and assertiveness
• Enjoyment in solving demanding technical problems and a strong service and hands‑on mentality
• Very good German and English language skills

Your ZEISS Recruiting Team: Adrian Kahl

Step out of your comfort zone, excel and redefine the limits of what is possible. That’s just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people. In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together. Join us today. Inspire people tomorrow.

Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.