Customer Support Associate

Bluebird Recruitment; Berlin; Vor Ort; EUR 50.000 - 60.000; Vollzeit

Zusammenfassung

A growing AI tech company in Berlin is seeking a Customer Support Associate to enhance customer satisfaction and support onboarding efforts. The ideal candidate should have at least one year of experience in a customer-facing role and be fluent in both German and English. This position offers a competitive salary of €50k - €60k and opportunities for equity and career advancement within a high-growth environment.

Leistungen

Equity package

Uber Eats rides home when working late

Frequent off-sites and team events

Berlin-based premium office environment

Qualifikationen

• 1 year of experience in a customer-facing role.
• Fluent in German and English.

Aufgaben

• Solve customer problems in tickets and maintain high satisfaction.
• Support customers in onboarding and adoption.

Kenntnisse

Curious

Coachable

High work ethic

Excellent communication skills

Ausbildung

College graduate

Tools

B2B SaaS marketing tools

Customer automation tools

Jobbeschreibung

Company: Peec

Role: Customer Support Associate

Location: Berlin

Language: German fluent, English fluent

WFH policy: On-site

Industry: AI / Marketing Tech

Product: AI-driven brand visibility and positioning analytics platform

Size and functions of local team: 18 FTEs, growing to 50 in 3‑4 months (building current GTM team & IT teams)

Role description: Under the lead of Maurizio you’ll be part of the first Customer Experience hires. Focused on customer support, satisfaction, retention and onboarding assistance.

Responsibilities

• There is no book of business yet at this stage.
• Responsible for solving customer problems in tickets and maintaining high satisfaction.
• Support customers in onboarding, adoption and engagement with the platform.
• Strategically support customers running consultative calls & preparing customers for upselling / growth in close cooperation with AEs and Product team.

Unique about the company

• Built the market’s top proprietary AI solution for brand sentiment optimization.
• Best UX / UI in the market with strong trust for a future market leader.
• Trusted by 1,000 marketing teams including Brevo, DEPT, ElevenLabs, N8N, Attio, Chanel and more.
• Started in 2025 at 3.5 M ARR and 4 funding rounds projected.
• Backed by the most prestigious VCs and advisors (e.g. 20VC, Harry Stebbings).
• Growth projection to 25‑30 M ARR in 2026.
• Be part of the first team at a top 1 % global start‑up.
• High work ethic & rewarding culture.
• Everyone has skin in the game (good equity with employee benefit focus).
• Beautiful high‑end office in PLB Berlin with a great culture of high‑caliber fun people.

Growth perspective (for the candidate)

• Opportunity to grow into a customer success role or customer support team leadership as the company scales from 1,000 to 10,000 clients.
• Equity package with high earning potential.
• Early ownership in building strong customer relations in a high‑growth AI start‑up.

Must‑haves

• 1 year of experience in a customer‑facing role (CSM / BDR willing to handle tickets and get hands‑dirty, or a Customer Support rep who can be strategic).
• Can be a college graduate with the right attitude and general characteristics.

High agency traits

• Curious
• Coachable
• High work ethic & hungry (needs to like the 9‑9‑6 culture)
• Adaptable and entrepreneurial
• Ability to manage multiple client requests and prioritize effectively
• Excellent communication skills (also in writing, English & German)
• Has some form of excellence in their profile (can be anything)

Nice to haves

• Experience with B2B SaaS marketing or SEO tools.
• Familiarity with onboarding help desk or community‑building systems.
• Exposure to AI SEO or customer automation tools.
• Experience in VC‑backed high‑growth companies.

Salary range & secondary benefits

Salary range: €50 k – €60 k + equity

• Uber Eats & Uber rides home when working late.
• Frequent off‑sites and team events.
• Berlin‑based premium office environment.

Hiring process

• Initial screening interview by Bluebird.
• Hiring manager interview.
• Practical or scenario‑based task at the office.
• Offer.

Video: via Ashby (first intros are run by Elvin for calibration).