Customer Success Team Support (f/m/d) - Berlin based

HUMANOO; Berlin; Vor Ort; EUR 40.000 - 60.000; Teilzeit

Zusammenfassung

A global health provider is seeking a Team Support (f/m/d) to join the Customer Success team in Berlin. This mini-job requires working around 10 hours per week with flexible scheduling. Responsibilities include assisting with customer onboarding, creating user profiles, and maintaining communication via email. Ideal candidates will have strong German and English skills, presentation abilities, and a professional demeanor. This role is essential for ensuring a smooth and motivating experience for users.

Qualifikationen

• Very good language skills in German and English (written and spoken).
• Enthusiasm for structured, recurring tasks and a meticulous approach to work.
• Professional and friendly manner in written communication.

Aufgaben

• Support the CSM team in setting up user profiles and relevant content.
• Take on recurring tasks in day-to-day business.
• Regular contact with customers through email to answer questions quickly.
• Support the team at customer appointments with presentation skills.
• Create small-scale reports for customers to present important information.

Kenntnisse

Very good German language skills

Very good English language skills

Strong presentation skills

Technical understanding of customer service software

Enthusiasm for structured tasks

Jobbeschreibung

Hello there, people at Telus Health are happy to greet you.

TELUS Health is empowering every person to live their healthiest life. Guided by our vision to create a healthier future, we are leveraging the power of our cutting-edge technology and focusing on the uniqueness of each individual to create the future of health. As a leading global health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

TELUS Health supports the total health and well-being of over 35 million lives worldwide with our clinical expertise, global presence and digital well-being platform offered through our Integrated Health Solutions. We empower healthier, happier, and more productive employees by combining our award-winning Employee Assistance Program with proactive wellness solutions in a digital ecosystem that helps them prevent and manage issues in family, health, life, money, and work.

We're seeking Team Support (f/m/d) to join our Customer Success team on a mini-job basis.

Your mission in a nutshell:

As part of your role, you will be responsible for completing a range of routine tasks related to customer information for the successful onboarding of customers to Humanoo, which is critical to the success of our Customer Success team.

This is a mini-job position (EUR 603) for which you will have to work around 10 hours per week according to a flexible schedule that is coordinated with that of your colleagues.

We are a group of professionals who work very closely with our customers to ensure a first-class experience from onboarding to subscription renewal to make people healthier.

How you will spend your time:

• You will support the CSM team in creating and setting up user profiles and relevant content to ensure a smooth and motivating experience for our customers.
• You will take on recurring tasks in day-to-day business and, with your structured approach, ensure clear processes and reliable support for the team.
• You will be in regular contact with customers – mainly via email – and will help answer questions and provide information quickly and reliably.
• If necessary, you will support the team at customer appointments and use your presentation skills to convey content in a clear and convincing manner.
• You will create small-scale reports and evaluations for customers in order to present important information in an understandable way.

What you should bring to the table:

• Very good language skills in German and English (written and spoken).
• Enthusiasm for structured, recurring tasks and a meticulous approach to work.
• Professional and friendly manner in written communication with customers.
• Strong presentation skills and willingness to support the team at customer appointments.
• Technical understanding, ideally in the use of sales and customer service software.
• Willingness to learn and motivation to quickly and comprehensively familiarise yourself with the job as part of a detailed onboarding process.

Interview process

If your application progresses positively, you will be invited to participate in our hiring process, which includes the following stages:

• Hiring Manager call (up to 45 mins)
• Team call (up to 45 mins)

What we offer:

What we stand for:

• Customer First: We passionately put our communities and customers first
• Embrace Change: We embrace change and innovate courageously
• Grow Together: We grow together through spirited teamwork

About Us

As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

We provide comprehensive EAP services, offering emotional and practical support to client companies and their employees. Our counsellors deliver face to face short-term counselling services to our clients.