Customer Success & Quality Manager (m/f/d) Remote: Germany | United Kingdom

Wayfindi; Berlin; Hybrid; EUR 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Hybrid or remote work

Regular team offsites in Europe

30 days vacation

Zusammenfassung

Wayfindi is seeking a Customer Success & Quality Manager (m/f/d) for Remote:Germany | United Kingdom to help enterprise customers adopt Procure Ai—from launch through renewal. This hands-on role blends Customer Success with technical problem-solving, requiring collaboration with Product and Engineering to resolve issues.

You will own relationships, drive adoption and retention, troubleshoot, test fixes, and scale processes as the customer base grows. C2 in English and German is required.

Qualifikationen

• 2–4 years of experience in customer-facing roles.
• Experience in B2B SaaS or technology startup.
• Comfortable troubleshooting software and investigating technical issues independently.
• Curious about how products work and willing to test, reproduce and document problems.
• Strong customer communication and relationship-building skills.
• Structured, proactive and able to manage several customers and priorities.
• Hands-on mentality and strong ownership.
• C2 in English and German (both are a hard requirement).

Aufgaben

• Own customer relationships and drive adoption, satisfaction and retention.
• Support customer launches, pilots and renewals.
• Act as the first point of contact for customer questions and product issues.
• Investigate and reproduce technical issues before escalating to Engineering.
• Test product functionality and validate fixes from a customer perspective.
• Identify bugs, usability issues and recurring customer problems and document them clearly.
• Coordinate with Product and Engineering to prioritize and resolve customer issues.
• Monitor customer health and proactively identify adoption risks and blockers.
• Collect customer feedback and translate it into actionable product input.
• Identify additional use cases and expansion opportunities.
• Help build scalable Customer Success and support processes as our customer base grows.

Kenntnisse

Experience 2-4 years

B2B SaaS experience

Troubleshooting software

Curiosity about product functionality

Strong communication

Multitasking & prioritization

Hands-on ownership

English & German (C2)

Jobbeschreibung

Customer Success & Quality Manager (m/f/d) Remote:Germany | United Kingdom

About the company

Our mission is to enable companies to run the world’s most intelligent procurement –human and artificial.

More than 50% of today’s procurement tasks will be automated in the next 5 years, but companies face massive data gaps, hindering their path to automation.

Our Augmented Procurement Platform combines augmented guided buying and autonomous procurement operations enabling enterprise procurement to reach new heights.

About the role

As a Customer Success Manager, you will help our enterprise customers successfully adopt and use Procure Ai — from initial launch through ongoing adoption and renewal.

This is a hands‑on role combining Customer Success with technical problem-solving. You will work directly with customers, investigate issues, test product behavior, and collaborate with Product and Engineering to get problems resolved.

Your Impact & Ownership

• Own customer relationships and drive adoption, satisfaction and retention.
• Support customer launches, pilots and renewals.
• Act as the first point of contact for customer questions and product issues.
• Investigate and reproduce technical issues before escalating them to Engineering.
• Test product functionality and validate fixes from a customer perspective.
• Identify bugs, usability issues and recurring customer problems and document them clearly.
• Coordinate with Product and Engineering to prioritize and resolve customer issues.
• Monitor customer health and proactively identify adoption risks and blockers.Collect customer feedback and translate it into actionable product input.
• Identify additional use cases and expansion opportunities.
• Help build scalable Customer Success and support processes as our customer base grows.

What we're looking for

• 2–4 years of experience in Customer Success, Technical Support, Implementation, QA or a similar customer-facing role.
• Experience working in a B2B SaaS or technology startup.
• Comfortable troubleshooting software and investigating technical issues independently.
• Curious about how products work and willing to test, reproduce and document problems rather than simply forwarding customer requests.
• Strong customer communication and relationship-building skills.
• Structured, proactive and comfortable managing several customers and priorities simultaneously.
• Hands‑on mentality and strong ownership.
• C2 in English and German (both are a hard requirement)

What do we offer

• A hybrid or remote mode of work.
• Regular team offsites within Europe.
• 30 days of vacation.
• Salary package: Depending on your experience we will make you a competitive offer including ESOPs.
• A clear set of Company values that guide everything we do: Make it happen. Embrace humility. Foster creative disruption. Empower growth.

Procure Ai is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.