Customer Success Manager (m/f/x)

Beroe x nnamu GmbH; München; Remote; EUR 70,000 - 100,000; Full time

Job summary

Beroe x nnamu GmbH is seeking a Customer Success Manager to manage European clients of nnamu, the world’s first AI negotiation agent for procurement. You will oversee onboarding, adoption, and renewal, ensuring clients maximize value from AI-driven negotiations.

You will lead training, manage relationships with stakeholders, and collaborate with leadership, sales, product and consulting teams to drive satisfaction and retention across Europe.

Qualifications

• 5+ years in customer success or account management for B2B SaaS.
• Understanding of sourcing processes and procurement workflows.
• Interest in negotiation strategy and game theory.
• Proven track record building and maintaining client relationships.
• Consulting mindset with analytical and problem solving skills.
• Strong commercial acumen and presentation skills.

Responsibilities

• Serve as the primary contact for clients using nnamu from onboarding through day to day use.
• Manage onboarding and adoption to ensure clients gain maximum value.
• Support clients in setting up first negotiations and supplier onboarding.
• Design and run training programmes to build user proficiency.
• Build relationships with stakeholders from managers to leadership and ensure retention.
• Conduct account review sessions and monitor usage and engagement.
• Identify upsell/cross-sell opportunities within accounts and generate demand.
• Collaborate with marketing to create references and case studies.
• Shape customer success strategies and roll them out to other clients.

Skills

Customer success

Account management

B2B SaaS

Procurement workflows

Education

Master’s degree or MBA

Tools

Excel

PowerPoint

Automation tools

Job description

Your tasks

Beroe is looking for a Customer Success Manager (m/f/x) to look after our European clients of nnamu, the world’s first AI negotiation agent for procurement. You will be central to growing this business: you enable international clients to get the full value out of nnamu and you manage a portfolio of client relationships end to end, from the first training session to the renewal. We are looking for someone who wants to make a visible difference in how procurement teams negotiate, using artificial intelligence, machine learning and game theory, and who wants to do it inside a company that already serves many of the world’s largest procurement organisations.

You will have a direct impact on the sustainable growth of nnamu and on the success of our clients. You manage the key customer processes in close collaboration with leadership, sales, product and our consulting colleagues. In particular you will:

• Serve as the primary point of contact for clients using nnamu, from onboarding through day to day use
• Manage seamless onboarding and adoption, so clients get the maximum value from nnamu, including identifying the right use cases and guiding clients through pilot phases
• Support clients in setting up their first negotiations, including TVO configuration and supplier onboarding.
• Design and run training programmes that build user proficiency and engagement with our AI software
• Build and manage relationships with key client stakeholders, from category managers to procurement leadership, ensuring their satisfaction and retention
• Conduct account level review sessions with clients
• Monitor and drive account usage and engagement
• Identify upsell and cross sell opportunities within your accounts and generate demand for Beroe’s wider portfolio of products and services
• Turn client results into references and case studies together with marketing
• Shape and implement customer success strategies and processes that can be rolled out to other clients and the wider team
• Collaborate with cross functional teams to improve the customer experience and the product, feeding client needs back into the roadmap

Your profile

Master’s degree or MBA in Business Administration, Marketing or a related field

• Several years (ideally 5 or more) of experience in customer success, account management or a related field, preferably with B2B SaaS products in digital procurement or AI
• Understanding of sourcing processes and procurement team workflows; experience running or supporting e-auctions or dynamic bidding processes is a plus
• Interest in negotiation strategy and game theory; prior exposure to either is a plus
• Proven track record of building and maintaining strong client relationships, with the ability to convince and influence
• Consulting mindset with strong analytical and problem solving skills
• Strong commercial and business acumen
• Excellent communication and presentation skills, and very strong Excel and PowerPoint skills
• Knowledge of automation tools and a keen interest in using AI to improve customer success outcomes
• Strong organisational and time management skills
• Communicative, open minded and team-oriented personality
• Fluent English and German
• Willingness to travel when required

Why us?

A largely remote working model within Europe, with flexible work arrangements for a healthy work life balance.

• A role at the frontier of AI in procurement, with a product that delivers measurable results for its clients
• Room to grow: with this position we are looking for candidates who want to develop into higher leadership roles
• Professional development, including training and certification programmes
• Generous paid time off
• An international team across Europe, India and the United States, combining the pace of the nnamu team with the reach of a global company

We value diversity and inclusion and believe that a diverse team brings different perspectives and ideas to the table. We are an equal opportunity employer and welcome applicants from all backgrounds.