Customer Success Manager (m/f/x)

Nnamu; Berlin, München; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

4‑Day Work Week

Flexible Work Arrangements

Competitive Compensation

Team Events

Work Abroad Flexibility

Job summary

Beroe X nnamu GmbH is seeking a Customer Success Manager to manage a European client portfolio for their AI procurement assistant, nnamu. You will onboard, train, and support clients, ensuring maximum value and renewals while shaping success processes across teams.

The role requires fluent English and German, strong relationship building, and experience with B2B SaaS in procurement or AI. Hybrid work from Berlin or Munich is offered with flexible scheduling.

Qualifications

• Master’s degree or MBA in Business Administration, Marketing or a related field.
• Several years (ideally 5+) of experience in customer success or account management, preferably with B2B SaaS products.
• Fluent English and German.

Responsibilities

• Serve as the primary point of contact for clients using nnamu from onboarding through day‑to‑day use.
• Manage onboarding and adoption to maximize value and guide use case development and pilots.
• Support clients in setting up negotiations, including TVO configuration and supplier onboarding.
• Design and run training programmes to build user proficiency and engagement with AI software.
• Build relationships with client stakeholders and drive retention and satisfaction.
• Conduct account reviews and monitor usage and engagement; identify upsell opportunities.
• Collaborate with cross‑functional teams to feed client needs into product roadmap.

Education

Master’s degree or MBA in Business Administration, Marketing or a related field

Job description

Your tasks

Beroe is looking for a Customer Success Manager (m/f/x) to look after our European clients of nnamu, the world’s first AI negotiation agent for procurement. You will be central to growing this business: you enable international clients to get the full value out of nnamu and you manage a portfolio of client relationships end to end, from the first training session to the renewal. We are looking for someone who wants to make a visible difference in how procurement teams negotiate, using artificial intelligence, machine learning and game theory, and who wants to do it inside a company that already serves many of the world’s largest procurement organisations.

• Serve as the primary point of contact for clients using nnamu, from onboarding through day to day use
• Manage seamless onboarding and adoption, so clients get the maximum value from nnamu, including identifying the right use cases and guiding clients through pilot phases
• Support clients in setting up their first negotiations, including TVO configuration and supplier onboarding.
• Design and run training programmes that build user proficiency and engagement with our AI software
• Build and manage relationships with key client stakeholders, from category managers to procurement leadership, ensuring their satisfaction and retention
• Conduct account level review sessions with clients
• Monitor and drive account usage and engagement
• Identify upsell and cross sell opportunities within your accounts and generate demand for Beroe’s wider portfolio of products and services
• Turn client results into references and case studies together with marketing
• Shape and implement customer success strategies and processes that can be rolled out to other clients and the wider team
• Collaborate with cross functional teams to improve the customer experience and the product, feeding client needs back into the roadmap

Your profile

Master’s degree or MBA in Business Administration, Marketing or a related field

• Several years (ideally 5 or more) of experience in customer success, account management or a related field, preferably with B2B SaaS products in digital procurement or AI
• Understanding of sourcing processes and procurement team workflows; experience running or supporting e-auctions or dynamic bidding processes is a plus
• Interest in negotiation strategy and game theory; prior exposure to either is a plus
• Proven track record of building and maintaining strong client relationships, with the ability to convince and influence
• Consulting mindset with strong analytical and problem solving skills
• Strong commercial and business acumen
• Excellent communication and presentation skills, and very strong Excel and PowerPoint skills
• Knowledge of automation tools and a keen interest in using AI to improve customer success outcomes
• Strong organisational and time management skills
• Communicative, open minded and team-oriented personality
• Fluent English and German
• Willingness to travel when required

Why us?

At Beroe X nnamu GmbH, we prioritize a balanced work-life experience.

Here’s what we offer you:

• 4-Day Work Week & up to 24 Days Paid Vacation – More time to recharge
• Competitive Compensation – Fair salary and comprehensive benefits.
• Flexible Work Arrangements – Work the way that suits you. Professional Development – Access to training and certifications.
• Team Events – Bi-annual company events and quarterly lunch get-togethers.
• Work Abroad Flexibility – Remote work from the EU or selected non-EU countries for up to 8 weeks a year with travel insurance coverage

We operate on a hybrid model with offices in Berlin and Munich, offering a 32-hour, 4-day workweek.

This means:

• In-Office Collaboration: Work from the office two days a week
• Manage Your Own Hours: Flexibility to work around your needs as long as team goals are met.

Our Culture

We are committed to fostering a collaborative, innovative and inclusive work environment where everyone’s ideas matter.

We know that diverse teams lead to better outcomes and welcome applicants from all backgrounds.