Customer Success Manager - High Touch (m/f/d)

Voize; Berlin, Hamburg, Frankfurt, München; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Stock options

30 vacation days

Germany Transport Ticket

Urban Sports Club

Off-sites and learning platforms

Job summary

voize is building AI companions to automate digital workflows for frontline workers. As a Customer Success Manager for High Touch, you’ll partner with large care organisations to drive measurable value and adoption in complex, regulated environments.

You’ll own enterprise accounts, lead multi-stakeholder implementations, and design scalable enablement programs while collaborating with Product, Support and Sales to continuously improve how we deliver value.

Qualifications

• Comfort with complexity and ambiguity.
• Strong people skills and customer empathy.
• Fluent in German and English communication.

Responsibilities

• Own a portfolio of Enterprise customers and act as their strategic partner.
• Lead multi-stakeholder implementations in regulated environments.
• Design and run train-the-trainer concepts that scale.
• Turn customer goals into measurable outcomes and value narratives.
• Anticipate risks early and navigate them proactively.
• Work with Product, Support and Sales to improve value delivery.
• Partner with Technical Support and Customer Training teams.

Skills

German language

English language

Empathy

System thinking

Ownership

Structured communication

Job description

WHY VOIZE? BECAUSE WE’RE MORE THAN JUST A JOB!

At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people.

Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact.

Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.

As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission!

YOUR MISSION: CREATE REAL, MEASURABLE IMPACT IN COMPLEX ENVIRONMENTS

At voize, Customer Success is not just about “keeping customers happy”, it’s about creating sustainable value in a complex and meaningful industry. As a Customer Success Manager for High Touch, you work with large care organisations where change is hard, stakes are high, and clarity makes the difference.

You will be a strategic partner to our customers, turning complexity into action and driving lasting change at scale.

This is a high-touch, high-impact role with real ownership.

YOUR DAILY BUSINESS - NO TWO DAYS ARE ALIKE

• Own a portfolio of "Enterprise" customers and act as their strategic partner
• Lead multi-stakeholder implementations in regulated, real-world environments
• Design and run train-the-trainer concepts that scale
• Turn customer goals into measurable outcomes and value narratives
• Anticipate risks early and navigate them calmly and proactively
• Work closely with Product, Support and Sales to continuously improve how we deliver value
• Contribute learnings, patterns and improvements back to the team.
• Partner with t Technical Support and Customer Training teams

YOUR SKILLSET - WHAT YOU BRING TO THE TABLE

You’re likely a great fit if you:

• Enjoy complexity and don’t need everything to be perfectly defined upfront
• Care deeply about the people you work with: customers and teammates
• Balance empathy with structure and clarity
• Think in systems, not just in individual accounts
• Take ownership naturally and don’t wait to be told what to do
• Can confidently communicate in German* and English
• Want to help shape how Customer Success works as we grow

We thrive on teamwork. Go solo? Nah. At voize, the louder we work together, the bigger the impact for our customers.

GROWING TOGETHER - WHAT YOU CAN EXPECT AT VOIZE

• We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving frontline workers more time for people
• We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely across Germany
• Become a co-creator of our success with stock options
• Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible
• You decide when you work best, that means flexible working hours and a good hybrid set-up.

We're looking for entrepreneurs, growth marketers & start-up storytellers - who thrive in ambiguity and know how to capture the best content & stories. You're encouraged to apply even if your experience doesn't precisely match the job description.

Your skills and experience will stand out & set you apart - especially if your career has taken some extraordinary twists and turns. voize welcomes people from all different backgrounds, including age, citizenship, ethnic and racial origins, gender identities, individuals with disabilities, marital status, religions and ideologies, and sexual orientations to apply.

We're excited to hear from you!