Customer Success Manager – Software & Analytics

Jobtailor; München; Vor Ort; EUR 75.000 - 110.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a Customer Success/Key Account Manager to own strategic client relationships in a B2B SaaS environment, focusing on renewals, growth, and providing structured feedback to the product team. You will need to translate complex data topics into clear business value for decision-makers.

You will independently run regular check-ins (Jour Fixes) and business reviews, prioritize feedback to Product/Development, and coordinate with Sales and Consulting on account strategy while

Qualifikationen

• 4+ years in Customer Success or Key Account Management in B2B SaaS or analytics.
• Proven success in renewals and expansions (upsell).
• Clear, persuasive communication with decision-makers.
• German and English at business level.

Aufgaben

• Own customer relationships at decision-maker level focusing on renewals and growth.
• Ensure successful contract renewals and upsells, including Q4 renewals.
• Independently run regular check-ins (Jour Fixes) and business reviews.
• Prioritize feedback and communicate it to Product/Development.
• Manage business-level escalations for critical issues.
• Support test coordination for new features and collaborate on account strategy with Sales and Consulting.

Kenntnisse

Customer Relationship Management

Contract Renewals

Stakeholder Management

B2B SaaS Experience

Data Analytics

Business-Fluent German

Jobbeschreibung

• Own customer relationships at the decision-maker level with a focus on contract renewals, growth, and providing structured feedback to the product team.


• Ensure successful contract renewals and upsells — including the upcoming Q4 renewals.


• Independently run regular check-ins (Jour Fixes) and business reviews.


• Prioritize customer feedback and communicate it in a structured way to Product/Development.


• Manage business-level escalations for critical customer issues.


• Support test coordination for new product features and collaborate on account strategy with Sales and Consulting.

Requirements

• At least 4 years of experience as a Customer Success Manager or Key Account Manager in a B2B SaaS, data, or analytics environment.


• Proven success in securing contract renewals and expansions (renewal rate, upsell).


• Strong communication skills with the ability to explain complex data topics clearly and persuasively to decision-makers.


• Confident stakeholder management at the management level.


• Ability to prioritize based on business impact rather than the loudest customer voice.


• Resilient and dependable, takes responsibility and has a hands-on mentality.


• Business-fluent German and very good English.

Core Competencies

Demonstrates expertise in managing customer relationships and securing contract renewals in a B2B SaaS environment, with strong communication skills to convey complex data topics effectively. Proficient in stakeholder management and prioritizing customer feedback based on business impact.

Highest-signal resume keywords

• Customer Relationship Management


• Contract Renewals


• Stakeholder Management


• B2B SaaS Experience


• Business-Fluent German

ATS Optimization Keywords

Hard Skills

• Contract Renewal Strategy


• Upselling Techniques


• Data Analysis


• Customer Feedback Communication


• Test Coordination

Soft Skills

• Strong Communication


• Resilience


• Dependability


• Hands-On Mentality

Industry Keywords

• Customer Success Management


• Key Account Management


• Business Reviews


• Data Analytics


• Business Impact Prioritization