Customer Success Manager

DE13 Global Blue Deutschland GmbH; Düsseldorf; On-site; EUR 55,000 - 75,000; Full time

Job summary

Global Blue Deutschland GmbH is seeking a Customer Success Manager to be the main contact for our German customers. You will manage your own portfolio, drive product adoption through onboarding and training, and ensure customers gain maximum value from our digital solutions.

You will collaborate with Sales, IT and Support to deliver a seamless customer experience, document interactions, and identify opportunities for further development within existing accounts, helping us grow long-term

Qualifications

• Fluent in spoken and written German.
• Good spoken and written English.
• Experience in Customer Success Management or B2B Telesales is an advantage.
• Strong communication and organizational skills.
• Customer-centric mindset with a proactive attitude.
• Problem-solving and conflict-resolution abilities.
• Willingness to build and maintain long-term customer relationships.
• Affinity for IT products.
• Good MS Office (Excel, Outlook, PowerPoint, etc.) skills.

Responsibilities

• Act as the main point of contact for your assigned customer portfolio.
• Drive product adoption and usage through onboarding, training and ongoing support.
• Collaborate closely with cross-functional teams (Sales, IT, Support) to ensure seamless customer experience.
• Document and manage all customer interactions (calls, training, etc.).
• Support projects and campaigns to increase the usage of our digital solution.
• Provide consultative support and identify opportunities for further development within existing accounts.

Skills

German (fluency)

English (fluency)

Customer Success

B2B Telesales

Communication skills

Organizational skills

Customer-centric mindset

Problem-solving

Conflict resolution

Relationship building

Affinity for IT products

MS Office

Tools

MS Office

Job description

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.Who we are: Global Blue by Shift4Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payment ecosystems around the world. Powering billions of transactions annually for hundreds of thousands of businesses, Shift4 recently expanded its geographic reach and capabilities with the acquisition of Global Blue, the leader in tax-free shopping solutions.By integrating Global Blue’s tax refund and currency conversion capabilities into its global payments platform, Shift4 offers an enhanced, end-to-end unified commerce solution for a wide range of industries – from restaurants, hotels, and stadiums to retail, ecommerce and nonprofits. For more information, visit www.shift4.com.What you will do. A glimpse in your role:As Customer Success Manager, you are the point of contact for our customers in Germany. You will manage your own portfolio and ensure that customers gain maximum benefit from our digital solutions. By building strong relationships, driving product adoption, and providing training, you help customers achieve their goals. Your role is essential to customer satisfaction, retention and growth.Main duties and responsibilitiesAct as the main point of contact for your assigned customer portfolioDrive product adoption and usage through onboarding, training and ongoing supportCollaborate closely with cross-functional teams (Sales, IT, Support) to ensure seamless customer experienceDocument and manage all customer interactions (calls, training, etc.)Support projects and campaigns to increase the usage of our digital solutionProvide consultative support and identify opportunities for further development within existing accountsEvery action has an impact.You will make a difference here if:Fluent in spoken and written GermanGood spoken and written EnglishExperience in Customer Success Management or B2B Telesales is an advantageStrong communication and organizational skillsCustomer-centric mindset with a proactive attitudeproblem-solving and conflict-resolution abilitiesWillingness to build and maintain long-term customer relationshipsKey competencies to empower your journey.You'll drive towards success if:Affinity for IT productsGood MS Office (Excel, Outlook, PowerPoint, etc.) skillsTogether, we go furtherFeels like you? Explore further! Let's write the future together!Equal OpportunityGlobal Blue by Shift4 is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression.Submit applications only through official Global Blue channels. We do not use any third-party services or platforms for recruitment. Always verify emails or LinkedIn messages. Ensure communications come from official @globalblue.com addresses or certified Global Blue recruiters/employees. We will never ask for payment or personal financial information during the hiring process. If anyone requests this, it is a scam—report it immediately.We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.