Customer Success Manager

Global Blue by Shift4; Düsseldorf; On-site; EUR 55,000 - 75,000; Full time

Job summary

Global Blue by Shift4 is seeking a Customer Success Manager for our Germany portfolio. You will be the primary contact for customers, drive product adoption, and ensure maximum value from our digital solutions.

You will collaborate with Sales, IT, and Support to deliver seamless experiences, document interactions, and identify growth opportunities within existing accounts. Fluent German and strong English are required, with a proactive, customer-centric mindset.

Qualifications

• Fluent in spoken and written German.
• Good spoken and written English.
• Experience in Customer Success Management or B2B Telesales is an advantage.
• Strong communication and organizational skills.
• Customer-centric mindset with a proactive attitude.
• Problem-solving and conflict-resolution abilities.
• Willingness to build and maintain long-term customer relationships.

Responsibilities

• Act as the main point of contact for your assigned customer portfolio.
• Drive product adoption and usage through onboarding, training and ongoing support.
• Collaborate closely with cross-functional teams (Sales, IT, Support) to ensure seamless customer experience.
• Document and manage all customer interactions (calls, training, etc.).
• Support projects and campaigns to increase the usage of our digital solution.
• Provide consultative support and identify opportunities for further development within existing accounts.

Skills

German fluency

English proficiency

Communication skills

Organizational skills

Customer-centric mindset

Problem-solving

Relationship-building

Affinity for IT products

Job description

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payment ecosystems around the world. Powering billions of transactions annually for hundreds of thousands of businesses, Shift4 recently expanded its geographic reach and capabilities with the acquisition of Global Blue, the leader in tax-free shopping solutions.

By integrating Global Blue’s tax refund and currency conversion capabilities into its global payments platform, Shift4 offers an enhanced, end-to-end unified commerce solution for a wide range of industries – from restaurants, hotels, and stadiums to retail, ecommerce and nonprofits. For more information, visit www.shift4.com.

What you will do. A glimpse in your role:

As Customer Success Manager, you are the point of contact for our customers in Germany. You will manage your own portfolio and ensure that customers gain maximum benefit from our digital solutions. By building strong relationships, driving product adoption, and providing training, you help customers achieve their goals. Your role is essential to customer satisfaction, retention and growth.

Main duties and responsibilities

• Act as the main point of contact for your assigned customer portfolio
• Drive product adoption and usage through onboarding, training and ongoing support
• Collaborate closely with cross-functional teams (Sales, IT, Support) to ensure seamless customer experience
• Document and manage all customer interactions (calls, training, etc.)
• Support projects and campaigns to increase the usage of our digital solution
• Provide consultative support and identify opportunities for further development within existing accounts

Every action has an impact. You will make a difference here if:

• Fluent in spoken and written German
• Good spoken and written English
• Experience in Customer Success Management or B2B Telesales is an advantage
• Strong communication and organizational skills
• Customer-centric mindset with a proactive attitude
• problem-solving and conflict-resolution abilities
• Willingness to build and maintain long-term customer relationships

Key competencies to empower your journey. You'll drive towards success if:

• Affinity for IT products

Together, we go further

Feels like you? Explore further! Let's write the future together!

Global Blue by Shift4 is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression.