Customer Success Manager

Eigen Development; Düsseldorf; On-site; EUR 55,000 - 75,000; Full time

Job summary

Global Blue by Shift4 is seeking a Customer Success Manager to be the main contact for our German customers. You will manage your own portfolio, drive product adoption, and deliver training to maximize value from our digital solutions.

You will collaborate with Sales, IT and Support to ensure a seamless customer experience, foster long-term relationships, and support growth across accounts in the German market.

Qualifications

• Fluent in spoken and written German.
• Good spoken and written English.
• Experience in Customer Success Management or B2B Telesales is an advantage.
• Strong communication and organizational skills.
• Customer-centric mindset with a proactive attitude.
• Problem-solving and conflict-resolution abilities.
• Willingness to build and maintain long-term customer relationships.

Responsibilities

• Act as the main point of contact for your assigned customer portfolio
• Drive product adoption and usage through onboarding, training and ongoing support
• Collaborate closely with cross-functional teams (Sales, IT, Support) to ensure seamless customer experience
• Document and manage all customer interactions (calls, training, etc.)
• Support projects and campaigns to increase the usage of our digital solution
• Provide consultative support and identify opportunities for further development within existing accounts

Skills

German language proficiency (spoken/wr

English proficiency

Customer-centric mindset

Proactive attitude

Tools

MS Office

Job description

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

Who we are: Global Blue by Shift4

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payment ecosystems around the world. Powering billions of transactions annually for hundreds of thousands of businesses, Shift4 recently expanded its geographic reach and capabilities with the acquisition of Global Blue, the leader in tax-free shopping solutions.

By integrating Global Blue’s tax refund and currency conversion capabilities into its global payments platform, Shift4 offers an enhanced, end-to-end unified commerce solution for a wide range of industries – from restaurants, hotels, and stadiums to retail, ecommerce and nonprofits. For more information, visit www.shift4.com.

What you will do. A glimpse in your role:

As Customer Success Manager, you are the point of contact for our customers in Germany. You will manage your own portfolio and ensure that customers gain maximum benefit from our digital solutions. By building strong relationships, driving product adoption, and providing training, you help customers achieve their goals. Your role is essential to customer satisfaction, retention and growth.

Main duties and responsibilities

• Act as the main point of contact for your assigned customer portfolio
• Drive product adoption and usage through onboarding, training and ongoing support
• Collaborate closely with cross-functional teams (Sales, IT, Support) to ensure seamless customer experience
• Document and manage all customer interactions (calls, training, etc.)
• Support projects and campaigns to increase the usage of our digital solution
• Provide consultative support and identify opportunities for further development within existing accounts

Every action has an impact.

You will make a difference here if:

• Fluent in spoken and written German
• Good spoken and written English
• Experience in Customer Success Management or B2B Telesales is an advantage
• Strong communication and organizational skills
• Customer-centric mindset with a proactive attitude
• problem-solving and conflict-resolution abilities
• Willingness to build and maintain long-term customer relationships

Key competencies to empower your journey.

You’ll drive towards success if:

• Affinity for IT products
• Good MS Office (Excel, Outlook, PowerPoint, etc.) skills

Together, we go further

Feels like you? Explore further! Let’s write the future together!

Equal Opportunity

Global Blue by Shift4 is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.