Customer Success Manager

923 DE13 Global Blue Deutschland GmbH; Düsseldorf; On-site; EUR 50,000 - 70,000; Full time

Job summary

Global Blue by Shift4 is looking for a Customer Success Manager to be the primary contact for our German portfolio. You will help customers realize value from our digital solutions, drive adoption and retention, and collaborate with Sales, IT and Support to ensure a smooth experience.

In this role you will train customers, manage ongoing relationships and identify opportunities for growth within existing accounts.

Qualifications

• Fluent in spoken and written German
• Good spoken and written English
• Experience in Customer Success Management or B2B Telesales is an advantage
• Strong communication and organizational skills
• Customer-centric mindset with proactive problem-solving and conflict-resolution abilities
• Willingness to build and maintain long-term customer relationships

Responsibilities

• Act as the main point of contact for your assigned customer portfolio
• Drive product adoption and usage through onboarding, training and ongoing support
• Collaborate closely with cross-functional teams (Sales, IT, Support) to ensure seamless customer experience
• Document and manage all customer interactions (calls, training, etc.)
• Support projects and campaigns to increase the usage of our digital solution
• Provide consultative support and identify opportunities for further development within existing accounts

Skills

German language

English language

Customer Success

B2B sales

Communication

Tools

MS Office

Job description

Who we are

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com. Global Blue by Shift4 Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payment ecosystems around the world. Powering billions of transactions annually for hundreds of thousands of businesses, Shift4 recently expanded its geographic reach and capabilities with the acquisition of Global Blue, the leader in tax‑free shopping solutions. By integrating Global Blue’s tax refund and currency conversion capabilities into its global payments platform, Shift4 offers an enhanced, end‑to‑end unified commerce solution for a wide range of industries – from restaurants, hotels, and stadiums to retail, eCommerce and nonprofits. For more information, visit www.shift4.com.

What you will do

A glimpse in your role: As Customer Success Manager, you are the point of contact for our customers in Germany. You will manage your own portfolio and ensure that customers gain maximum benefit from our digital solutions. By building strong relationships, driving product adoption, and providing training, you help customers achieve their goals. Your role is essential to customer satisfaction, retention and growth.

Main duties and responsibilities

• Act as the main point of contact for your assigned customer portfolio
• Drive product adoption and usage through onboarding, training and ongoing support
• Collaborate closely with cross‑functional teams (Sales, IT, Support) to ensure seamless customer experience
• Document and manage all customer interactions (calls, training, etc.)
• Support projects and campaigns to increase the usage of our digital solution
• Provide consultative support and identify opportunities for further development within existing accounts

Every action has an impact.

You will make a difference here if

• Fluent in spoken and written German
• Good spoken and written English
• Experience in Customer Success Management or B2B Telesales is an advantage
• Strong communication and organizational skills
• Customer‑centric mindset with a proactive attitude problem‑solving and conflict‑resolution abilities
• Willingness to build and maintain long‑term customer relationships

Key competencies to empower your journey

You’ll drive towards success if:

• Affinity for IT products
• Good MS Office (Excel, Outlook, PowerPoint, etc.) skills

Equal Opportunity Global Blue by Shift4 is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Welcome to the future of commerce

Shift4 powers the experience economy, enabling businesses to deliver the moments that matter. Transforming how people shop, dine, stay, and play, Shift4’s commerce technology allows for a seamless experience at any scale. From your neighborhood restaurant to the world’s largest event venues, Shift4 handles billions of transactions annually for hundreds of thousands of businesses around the world. For more information, visit shift4.com.

About Shift4

Shift4 (NYSE: FOUR) powers the experience economy, enabling businesses to deliver the moments that matter. Transforming how people shop, dine, stay, and play, Shift4’s commerce technology allows for a seamless experience at any scale. From your neighborhood restaurant to the world’s largest event venues, Shift4 handles billions of transactions annually for hundreds of thousands of businesses around the world. For more information, visit shift4.com.

About Global Blue

Global Blue by Shift4 is the industry leader in Tax Free Shopping solutions, simplifying the tax refund process for international travelers and driving revenue for retailers through a fully integrated commerce experience. As a business partner for the shopping journey, we seamlessly connect shoppers and brands worldwide, powering over 40 million transactions each year. For more information, please visit globalblue.com and shift4.com.

A Global Leader in Financial Technology

• 75+ Countries
• $300+ Billion Processed Annually
• 300,000+ Customers
• 1,200+ Technology Integrations
• 5+ Billion Annual Transactions
• 100+ Payment Methods

Meet the Executive Team

Shift4's experienced senior leadership team helps us push the boundaries of commerce innovation.

Shift4Cares

We take corporate social responsibility seriously and strive to make a positive impact on the world around us. The Shift4 team is committed to making a difference in our local communities through volunteerism and other charitable contributions.

Join Our Team

Our people are our greatest asset, and we’re always looking for driven and innovative individuals to join our fast‑growing team.