Global Account Manager

Global Blue; Nordrhein-Westfalen; Hybrid; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work flexibility

Team-building activities

Hands-on learning in luxury retail and technology

Job summary

A leading FinTech company in Germany is seeking a Global Account Manager to manage a portfolio of international retail clients. The role includes leading client engagement, developing account strategies, and collaborating with internal teams to drive performance. The ideal candidate will have significant experience in B2B environments, fluent English and German skills, and strong negotiation abilities. This position offers hybrid work flexibility and career growth opportunities.

Qualifications

• Minimum 6 years of senior commercial experience in complex B2B environments.
• Proven success in international client management and tendering.
• Skilled in collaborating across diverse cultural contexts.

Responsibilities

• Lead the full lifecycle management of assigned Global Accounts.
• Develop in-depth account plans based on risk assessments.
• Define commercial objectives and relationship priorities.

Skills

Fluent in English

Fluent in German

Negotiation skills

Interpersonal abilities

Cultural competence

Multitasking

Education

Bachelor’s degree

Advanced degree

Tools

CRM tools

Financial reporting tools

MS Office

Google Office

Job description

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HR Talent Acquisition & Employer Branding Specialist @ Global Blue 🔵 | FinTech | Digital Payments | Retail

Who we are:

At Global Blue, we firmly believe that enhancing the shopping experience drives performance.

Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business.

As a technology partner, we lead our industries with innovative technology and data‑driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post‑purchase solutions also cater to the needs of over 47 million e‑commerce shoppers. Listed on the New York Stock Exchange, we generated €20 bn sales in store and €311 M revenue in FY 2022/23.

Our diverse community of over 2,000 employees represents more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another.

Together, we innovate, create, and strive towards a brighter future for the businesses we serve.

With Global Blue, enjoy the journey.

Nature and aim of the position

Location: Central Germany or Benelux | Department: Commercial / Strategic Account Management | Reports to: Head of Global Accounts DACH Benelux

Your role

As Global Account Manager, you are the strategic owner and ambassador of a high‑value portfolio of international retail clients and top prospects. You will lead client engagement at all levels—global, regional, and local—ensuring profitability, performance, and partnership excellence. This position holds cross‑functional influence, acting as a key stakeholder in product innovation and decision‑making that shapes Global Blue’s commercial evolution.

Main duties and responsibilities

• Lead the full lifecycle management of assigned Global Accounts, including vision‑setting and execution.
• Based on a thorough risk assessment, develop in‑depth account plans capturing client strategy, stakeholder mapping, and market dynamics.
• Define commercial objectives, relationship priorities, and strategic initiatives across each client organization.
• Align local Key Account Managers and country teams to ensure consistent implementation across all cooperation markets.
• Design and execute negotiation strategies tailored to each client's structure and expectations.
• Lead tender coordination, securing appropriate resources across functions.
• Own pricing strategy approvals within delegated authority limits.
• Ensure compliance with group policies, commercial guidelines, and legal requirements.

Stakeholder Engagement

• Build relationships with senior executives (COOs, CEOs, Country Managing Directors), including all relevant functions (Retail IT, Legal, Procurement, Finance, Treasury, Operational and Business Retail, Trainings and Marketing).
• Deploy “Second Face” strategy with Global Blue Management team to deepen influence and embed the partnership value across all relevant leadership levels in the client organization.
• Collaborate with internal teams—KAM, Tech, Product, Operations, Customer Value Creation, Business Intelligence, Digital Marketing, Finance and Legal—to shape priorities and drive execution.
• Define approach for top prospects—new clients or markets—developing tailored pursuit plans and managing follow‑up.
• Work with Country Managing Directors and their Key Account Management team to establish local interaction models.

Key Performance Indicators (KPIs)

• Customer Retention and Satisfaction
• Net Turnover & Turnover from New Business
• Market Share Growth
• Refund Ratio, Issue Ratio, Merchant Commission Ratio
• New Service Adoption and Cross‑Selling Success

Internal Collaboration

• Line Manager, Head of Global Accounts
• Country Managing Directors, local Heads of Key Accounts and KAMs
• Global Technical Account Managers, Product Development and Field Service Management teams
• Legal, Finance, Operations

Required Background & Experience

• Minimum 6 years of senior commercial experience in complex B2B environments with long sales cycles.
• Proven success in international client management and tendering.
• Bachelor’s degree required; advanced degree a plus.
• Fluent in English and German; French advantageous.
• Strategic and global mindset with strong business acumen, social and cultural competence.
• Skilled in collaborating across diverse cultural contexts and adapting quickly to evolving priorities and organizational change both internally and externally.
• Competence in multitasking and setting clear priorities.
• Excellent negotiation, listening, and interpersonal abilities.
• Resilience and ability to thrive under pressure.
• Reasonable grasp of / interest in retail tech and payment systems.
• Working knowledge of CRM and financial reporting tools.
• Proficient in MS/Google Office and project management principles.

Together, we go further:

• Hybrid work flexibility
• Hands‑on learning in luxury retail, technology, and data‑driven marketing.
• Fun team‑building activities, workshops, and social events.

At Global Blue, we foster career growth through internal mobility, a multicultural environment, and an Agile Working Model that supports work‑life balance and team spirit. Committed to sustainability, we prioritize positive impacts for employees, clients, and communities. Guided by our 5 Ways of Working, we focus on client satisfaction, collaboration, innovation, and value creation. As forward thinkers, we embrace open dialogue, continuous learning, and shared success to shape the future while delivering tangible results.

Feels like you? Explore further!

Let’s write the future together: apply now https://globalblue.wd3.myworkdayjobs.com/External/job/Germany---Dsseldorf/Global-Account-Manager_JR0004866

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Technology, Information and Media