Customer Success Lead

Mirantus; Berlin; On-site; EUR 90,000 - 120,000; Full time

Job summary

Mirantus, the AI-powered eyecare platform, is seeking a Customer Success Lead to own and grow our CS function across Europe. You will guide onboarding, retention, and expansion, building trusted relationships with multiple stakeholders to deliver lasting value from MIRA.

Ideal candidates bring 3+ years in customer-facing roles, demonstrate autonomy, and can scale processes in a fast-paced environment while speaking fluent German and English.

Qualifications

• Proven experience building and leading customer success initiatives.
• Strong relationship-building across diverse stakeholders.
• Structured, process-driven with measurable results.
• Fluent German and English; other EU languages are a plus.

Responsibilities

• Lead the Customer Success team, processes, playbooks, and reporting.
• Own the customer journey from onboarding through retention and expansion.
• Build trusted client relationships and ensure lasting value from MIRA.
• Expand accounts across locations, services, and regions.

Skills

Relationship-building

Customer success

Team leadership

Process design

Autonomy

German & English

Job description

We're building MIRA, the AI-powered platform for specialist eyecare. Mirantus connects local screening locations with specialist ophthalmologists, making high-quality eyecare more accessible across Europe. We're looking for a Customer Success Lead to represent our customers and build and lead Customer Success as Mirantus grows.

What You'll Do

• Build and lead the Customer Success team, processes, playbooks, and reporting
• Own the customer journey from onboarding through retention and expansion
• Build trusted client relationships and ensure lasting value from MIRA
• Help clients integrate MIRA, grow patient volumes, and overcome obstacles
• Expand accounts across locations, services, and regions

Success will be measured through customer satisfaction, retention, active locations, patient volumes, and account growth.

Your Profile

• 3+ years in customer success, account management, operations, consulting, or another customer-facing role
• Strong relationship-building skills across different stakeholders
• Customer-focused, commercially driven, and motivated by measurable results
• Structured and able to build effective processes and methods
• Entrepreneurial, autonomous, and comfortable in a fast-paced environment without an established playbook
• Fluent German and English; Italian, Spanish, Czech, or Polish is a strong plus

Why Mirantus?

Founded by serial entrepreneurs with backgrounds in McKinsey and medicine, Mirantus is VC-backed, growing rapidly, leading ophthalmology telemedicine, and working with the largest players in the optical industry.

You will have significant autonomy, clear targets, and direct responsibility for customer success. As Mirantus grows, so will your team, scope, and responsibility.