Customer Success Executive

Jobtailor; München; Vor Ort; EUR 90.000 - 140.000; Vollzeit

Zusammenfassung

Jobtailor is seeking an experienced Enterprise Account Manager in Munich to maintain long-term relationships with global Corporate customers and act as a trusted advisor at executive levels. You will oversee delivery audit in implementation projects, identify risks early, and drive maximum ROI through product consulting and value realization.

In this role you will grow the customer portfolio through zero churn and proactive cross- and up-sales, requiring strong English communication, negotiation

Qualifikationen

• 5+ years of experience working with global Enterprise or Corporate segment customers.
• Fluent in English — both verbal and written with executive-level communication.
• Experience with CRM / ERP / Core systems / Low Code/No Code solutions / other corporate software.
• Experience of managing or overseeing software implementation projects, or customization of corporate software.
• Strong Customer-Centric Communication and Presentations Skills
• Commercial acumen, including negotiation and renewal management
• Excellent time management and efficiency skills

Aufgaben

• Maintain and develop long-term relationships with strategic customers of the Corporate & Enterprise segment.
• Act as a trusted advisor of assigned accounts and communicate with them on different levels including C-level executives.
• Control and audit delivery processes in implementation projects for Corporate & Enterprise customers, identify early red flags to prevent delivery and launch-related issues.
• Help customers achieve their desired outcomes through product consulting, value realization, and high ROI.
• Grow customer's portfolio through zero churn and active cross- and up-sales.

Jobbeschreibung

Responsibilities

• Maintain and develop long-term relationships with strategic customers of the Corporate & Enterprise segment.
• Act as a trusted advisor of assigned accounts and communicate with them on different levels including C-level executives.
• Control and audit delivery processes in implementation projects for Corporate & Enterprise customers, identify early red flags to prevent delivery and launch-related issues.
• Help customers achieve their desired outcomes through product consulting, value realization, and high ROI.
• Grow customer's portfolio through zero churn and active cross- and up-sales.

Requirements

• 5+ years of experience working with global Enterprise or Corporate segment customers;
• Fluent in English — both verbal and written with executive-level communication.
• Experience with CRM / ERP / Core systems / Low Code/No Code solutions / other corporate software;
• Experience of managing or overseeing software implementation projects, or customization of corporate software;
• Strong Customer-Centric Communication and Presentations Skills
• Commercial acumen, including negotiation and renewal management
• Excellent time management and efficiency skills

ATS Optimization Keywords

Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to JobTailor job listings.

Hard Skills

• CRM systems
• ERP systems
• Core systems
• Low Code solutions
• No Code solutions
• software implementation
• customization of corporate software

Soft Skills

• executive-level communication
• Customer-Centric Communication
• Presentations Skills
• commercial acumen
• negotiation
• renewal management
• time management
• efficiency skills