Customer Success Associate – Full-Time/Part-Time

Jobtailor; Hannover; Vor Ort; EUR 32.000 - 42.000; Vollzeit

Zusammenfassung

Jobtailor in Germany seeks a customer-focused advisor to act as the primary contact for clients, understand their needs and provide personal and telephone-based guidance. The role emphasizes building strong relationships and ensuring satisfaction across service touchpoints.

You will accompany client visits, coordinate inquiries, and collaborate with other departments to resolve complex issues. Strong communication, team spirit and a willingness to learn digital services are essential.

Qualifikationen

• Completed commercial training or comparable qualification
• Ideally, professional experience in a customer-facing role
• Enjoyment of active customer interaction and a confident manner in consultations
• Strong customer, service and solutions orientation
• Good written and verbal communication skills
• Solution-oriented approach and ability to work as part of a team
• Willingness to acquire new knowledge of digital services and new systems
• Proficient in MS Office and SAP
• Willingness to travel

Aufgaben

• Serve as the point of contact for customers and their individual needs
• Provide personal and telephone-based advice and support
• Contribute to customer satisfaction and the development of existing customer relationships
• Accompany customer visits on-site or at company locations
• Coordinate and follow up on customer inquiries and complaints
• Clarify complex customer matters within Customer Management and with other departments
• Ensure that customer issues are handled comprehensively

Kenntnisse

Customer Service

Communication

Customer Relationship

Problem Solving

Team Collaboration

Active Interaction

Confident Demeanor

Digital Services Knowledge

Ausbildung

Commercial Training

Tools

MS Office

SAP

Jobbeschreibung

• Serve as the point of contact for customers and their individual needs
• Provide personal and telephone-based advice and support
• Contribute to customer satisfaction and the development of existing customer relationships
• Accompany customer visits on-site or at company locations
• Coordinate and follow up on customer inquiries and complaints
• Clarify complex customer matters within Customer Management and with other departments
• Ensure that customer issues are handled comprehensively

Requirements

• Completed commercial training or comparable qualification
• Ideally, professional experience in a customer-facing role
• Enjoyment of active customer interaction and a confident manner in consultations
• Strong customer, service and solutions orientation
• Good written and verbal communication skills
• Solution-oriented approach and ability to work as part of a team
• Willingness to acquire new knowledge of digital services and new systems
• Proficient in MS Office and SAP
• Willingness to travel

Core Competencies

Demonstrates strong customer service orientation and effective communication skills, with a focus on building and maintaining customer relationships. Proficient in MS Office and SAP, with a willingness to learn new digital services and systems.

Highest-signal resume keywords

• Customer Service Orientation
• Communication Skills
• MS Office Proficiency
• SAP Proficiency
• Customer Relationship Management

Hard Skills

• Customer Management
• Problem Solving
• Consultation Skills
• Digital Services Knowledge

Soft Skills

• Team Collaboration
• Active Customer Interaction
• Confident Manner

Certifications & Qualifications

• Commercial Training

Industry Keywords

• Customer Satisfaction
• Customer Inquiries
• Customer Complaints
• Solutions Orientation