Customer Service Representative / Supply Chain Coordinator

Centre People; Köln, Düsseldorf; Vor Ort; EUR 38.000 - 45.000; Vollzeit

Zusammenfassung

A leading Japanese manufacturer in the Düsseldorf area is looking for a Customer Service Representative / Supply Chain Coordinator to join their small team. This full-time role combines customer service and supply chain responsibilities, offering a chance to grow into a core operational position. Candidates should have customer service experience, strong communication skills, and proficiency in Microsoft Office. Business-level English is required, and knowledge of Japanese or German is an advantage. The position is office-based in Cologne, with a salary of up to EUR 45,000 annually, depending on experience.

Qualifikationen

• Experience in customer service, sales administration, order processing, or supply chain roles.
• Strong customer-oriented mindset and multitasking ability.
• Confident communicator with stakeholders.

Aufgaben

• Handle customer orders including entry, shipment coordination, and invoicing.
• Respond to customer inquiries and complaints via phone and email.
• Support sales and internal teams with product information and stock monitoring.
• Manage customer master data in QAD and Office systems.
• Handle transport-related insurance claims.
• Coordinate with Sales, Logistics, Finance, and Management.
• Support reporting and ad-hoc administrative tasks.
• Act as backup support in a small team.

Kenntnisse

Customer service experience

Sales administration

Order processing

Strong multitasking

Confident communication

Microsoft Office proficiency

Business-level English

Japanese language skills

German language skills

ERP experience (QAD or SAP)

Jobbeschreibung

Overview

Customer Service Representative / Supply Chain Coordinator

Ref: MF47116

Job Details

• Sector: Import&Export/Logistics/Supply Chain
• Type: Full-time, Permanent
• Location: Germany - Düsseldorf/Cologne
• Salary (Annual): Up to EUR 45k gross, depending on experience
• Start: Preferably March 2026 (flexible)

A Japanese manufacturer is seeking a Customer Service Representative / Supply Chain Coordinator to join their small team in the Düsseldorf area. This role combines customer service and supply chain coordination responsibilities and will grow into a core operational position supporting the business. The ideal candidate will have experience in customer service or supply chain operations, enjoy working in a small-team environment, and be willing to take on broad responsibilities as the role grows.

Key Responsibilities

• Handle customer orders: order entry in QAD, shipment coordination, invoicing and documentation
• Respond to customer inquiries and complaints via phone and email in a professional manner
• Support sales and internal teams with product information, forecasts, and stock monitoring
• Manage customer master data in QAD and Office systems
• Handle transport-related insurance claims
• Coordinate with Sales, Logistics, Finance, and Management across daily operations
• Support reporting, data organization, and ad-hoc administrative tasks
• Act as backup support within a small team and contribute to process improvements

Ideal Candidate

• Experience in customer service, sales administration, order processing, or supply chain roles
• Strong customer-oriented mindset and ability to multitask
• Confident communicator with internal and external stakeholders
• Proficient in Microsoft Office
• Business-level English
• Japanese and/or German language skills are an advantage
• ERP experience (QAD or SAP) preferred
• Comfortable working in a small team with broad responsibilities

Eligibility & Visa

• (O) Eligible visa: Permanent residence, Spouse, Partner
• (X) NOT eligible: Student, Requiring visa sponsorship, YMS, Graduate
• WORK TYPE: Permanent, Full-time
• WORKING HOURS: 37.5 hours per week
• VISA SUPPORT: No

Important Notes

All applicants for the Customer Service Representative / Supply Chain Coordinator must have the right to work in Germany without any restrictions as the Company is not able to offer visa support.